Factors in the Acceptance of Enterprise Content Management Systems

  • Laurent Wiltzius
  • Alexander Simons
  • Stefan Seidel
  • Jan vom BrockeEmail author
Part of the Progress in IS book series (PROIS)


This chapter investigates the factors that influence the acceptance of enterprise content management (ECM) systems. Specifically, we identify and explain twenty-two factors at the enterprise, process, technology, and content levels that can influence ECM success. Our study builds on the technology acceptance model (TAM), and the results are grounded in both a systematic review of the literature on ECM, including related fields like document management and records management, and an analysis of qualitative data collected from five organizations. Practitioners can use the results in planning and conducting ECM programs, and the results can also inform future Information Systems (IS) research on ECM acceptance and contribute to the emergence of ECM as an important field in IS research.


Information System Content Management Technology Acceptance Model Document Management Content Management System 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



This article is an extension and revision of a paper originally presented at the 10th International Conference on Wirtschaftsinformatik (WI 2011) in Zurich, Switzerland (Wiltzius et al. 2011). The authors thank the anonymous interviewees who assisted them in this research and the reviewers from WI 2011 for their constructive comments on earlier versions of the article.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Laurent Wiltzius
    • 1
  • Alexander Simons
    • 2
  • Stefan Seidel
    • 2
  • Jan vom Brocke
    • 2
    Email author
  1. 1.Process Excellence CentreEnovos International S.A.Esch-sur-AlzetteLuxembourg
  2. 2.Institute of Information SystemsUniversity of LiechtensteinVaduzLiechtenstein

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