Skip to main content
SpringerLink
Log in

The Market for ECM Software

  • Chapter
  • First Online:
Enterprise Content Management in Information Systems Research

Part of the book series: Progress in IS ((PROIS))

Abstract

The market for enterprise content management (ECM) systems is difficult to understand. ECM systems provide an information backbone for an entire organization, but the areas of application and how the systems are used and handled vary between enterprises. Technical standards and functional enhancements have further blurred the borders between the software sections, and the segmentation of the ECM market is complicated by the many different terms used. This paper demonstrates a way to classify ECM software systems and highlights substantial developments within the market. In an effort to enhance our understanding of how the term “ECM” is used today, this paper uses several approaches to specify the ECM market’s segments. The focus points are the software offering/vendor, the area of application, and the customers’ point of view. The evaluation is based on 10 years of market analysis of ECM software in the BARC laboratory, consulting customers in ECM projects, and doing market research on ECM solutions. By providing detailed information on the segments of the ECM market and market trends, this paper provides a theoretical approach to ECM market analysis and some practical tools with which to evaluate software solutions for their applicability in a specific project.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Andersen, R. (2008). The rhetoric of enterprise content management (ECM): Confronting the assumptions driving ECM adoption and transforming technical communication. Technical Communication Quarterly, 17(1), 61–87.

    Article  Google Scholar 

  • Böhn, M. (2007). ECM-Markt: Ein Strukturierungsansatz. HMD: Praxis der Wirtschaftsinformatik, 44(258).

    Google Scholar 

  • Böhn, M. (2008). Die Systeme müssen die Bearbeiter unterstützen. Marketing und Kommunikation, 10, 11–13.

    Google Scholar 

  • Böhn, M. (2009). Bessere Prozesse durch ECM. IT Business, 4, 14–16.

    Google Scholar 

  • Böhn, M., Gantner, M., & Schiklang, M. (2009a). Enterprise Content Management: Systeme für Dokumentenmanagement und Archivierung im Vergleich (5th ed.). Munich: Oxygon.

    Google Scholar 

  • Böhn, M., Schiklang, M., & Bergmann, S. (2009b). Output Management: Systeme für Dokumentenaufbereitung und Drucksteuerung im Vergleich. Munich: Oxygon.

    Google Scholar 

  • Gantner, M., Böhn, M., Schiklang, M., & Jones, R. (2008). E-Mail-Management: Systeme für Verwaltung, Archivierung und Response Management im Vergleich. Munich: Oxygon.

    Google Scholar 

  • Karlstetter, F. (2010). Steigende Nachfrage nach Business Intelligence und Content Management. Retrieved December 22, 2010, from http://www.searchsoftware.de/branchen/allgemein/articles/272634/

  • Munkvold, B. E., Päivärinta, T., Hodne, A. K., & Stangeland, E. (2006). Contemporary issues of enterprise content management: The case of Statoil. Scandinavian Journal of Information Systems, 18(2), 69–100.

    Google Scholar 

  • Päivärinta, T., & Munkvold, B. E. (2005). Enterprise content management: An integrated perspective on information management. In Proceedings of the 38th Hawaii International Conference on System Sciences. Big Island, HI.

    Google Scholar 

  • Schiklang, M., Böhn, M., & Kümmel, A. (2010). Rechnungs- und Posteingangsbearbeitung—Systeme für Input Management: Klassifikation, Datenextraktion, Verteilung und Bearbeitung im Vergleich (2nd ed.). Munich: Oxygon.

    Google Scholar 

  • Smith, H. A., & McKeen, J. D. (2003). Developments in practice VIII: Enterprise content management. Communications of the Association for Information Systems, 11(1), 647–659.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Head of Research and Consulting ECM, BARC GmbH, Würzburg, Germany

    Martin Böhn

Authors
  1. Martin Böhn
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Martin Böhn .

Editor information

Editors and Affiliations

  1. University of Liechtenstein Inst. of Information Systems, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Alexander Simons

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Böhn, M. (2014). The Market for ECM Software. In: vom Brocke, J., Simons, A. (eds) Enterprise Content Management in Information Systems Research. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39715-8_2

Download citation

Publish with us

Policies and ethics

Search

Navigation