The Market for ECM Software

  • Martin BöhnEmail author
Part of the Progress in IS book series (PROIS)


The market for enterprise content management (ECM) systems is difficult to understand. ECM systems provide an information backbone for an entire organization, but the areas of application and how the systems are used and handled vary between enterprises. Technical standards and functional enhancements have further blurred the borders between the software sections, and the segmentation of the ECM market is complicated by the many different terms used. This paper demonstrates a way to classify ECM software systems and highlights substantial developments within the market. In an effort to enhance our understanding of how the term “ECM” is used today, this paper uses several approaches to specify the ECM market’s segments. The focus points are the software offering/vendor, the area of application, and the customers’ point of view. The evaluation is based on 10 years of market analysis of ECM software in the BARC laboratory, consulting customers in ECM projects, and doing market research on ECM solutions. By providing detailed information on the segments of the ECM market and market trends, this paper provides a theoretical approach to ECM market analysis and some practical tools with which to evaluate software solutions for their applicability in a specific project.


Software Solution Software Vendor Functional Enhancement Enterprise Content Management Lotus Note 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Head of Research and Consulting ECMBARC GmbHWürzburgGermany

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