Abstract
From 1995 to 2003, J.D. Edwards instituted three innovative approaches to managing knowledge and content. The evolution of each started with a grassroots team effort and grew to become an institutionalized enterprise application. With limited resources, J.D. Edwards built a global website community, a sophisticated intranet/extranet called the Knowledge Garden®, and a content management application (called Content Manager) that enabled the company to reuse multilingual technical documents drawn from a “single source” location.
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Acknowledgments
Thanks to Alden Globe and Kristen Schiffner, who were my coauthors on an earlier version of this article (Scott et al. 2004). Thanks also to Jennifer Saldanha, J.D. Edwards Senior Manager, Web Communications and Services; Ben Martin, J.D. Edwards Vice President of Global Content Management; and Ruth Chambers, former J.D. Edwards Senior Corporate IT Manager in Knowledge Management Services
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Scott, J.E. (2014). The Knowledge Garden and Content Management at J.D. Edwards. In: vom Brocke, J., Simons, A. (eds) Enterprise Content Management in Information Systems Research. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39715-8_11
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DOI: https://doi.org/10.1007/978-3-642-39715-8_11
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