Document Analysis (DA) as a Sociotechnical Design Framework for HCI: A Novel Tele-psychiatric Service as a Case Study

  • Bernt Ivar Olsen
  • Peter M. Yellowlees
  • Alberto Odor
  • Niels Windfeld Lund
  • Gunnar Hartvigsen
Part of the Communications in Computer and Information Science book series (CCIS, volume 373)


We present a novel sociotechnical analysis framework; a document model and a first attempt at utilizing it in an information systems design context. We argue document analysis (DA) to be a holistic framework that encompasses technical, cognitive and social aspects of the system and may act as boundary objects to communicate the system model effectively between stakeholders, designers and engineers.


Analysis and design methods Sociotechnical Systems Document- and Information Theory Telepsychiatry 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Bernt Ivar Olsen
    • 1
  • Peter M. Yellowlees
    • 2
  • Alberto Odor
    • 2
  • Niels Windfeld Lund
    • 3
  • Gunnar Hartvigsen
    • 1
  1. 1.Department of Computer ScienceUniversity of TromsøNorway
  2. 2.Department of Health InformaticsUC DavisUSA
  3. 3.Documentation- and Media StudiesUniversity of TromsøNorway

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