User Driven Service Design and Innovation Platforms

  • Birgitta Bergvall-Kåreborn
  • Mikael Wiberg
Part of the Communications in Computer and Information Science book series (CCIS, volume 373)


Integrating consumers into the design and development process of IT is a promising strategy for companies. To stimulate this co-production of IT through end-user programming specific user platforms for innovation have been developed. In this paper we illustrate how end-user programming and configurations has been a successful practice throughout the history of the PC – from the early stationary computers in the 80s, via the development of the web, to recent toolkits for end-user configuration of mobile hardware. While this trend has been stable this paper illustrate how corresponding support for end-user programming of mobile applications is still missing. To address this need this paper presents the SATIN platform and its underlying design concepts. We view this as a contribution for advancing the development of innovation platforms and as an illustration of how concept design can help in envisioning the next step in user-driven service design.


Concept design Innovation Platforms User-driven service design 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Bosch, J.: From Software Product Lines to Software Ecosystems. In: The 13th International Software Product Line Conference (SPLC 2009), San Francisco, CA, USA (2009)Google Scholar
  2. 2.
    Davoli, L., Kuenen, S.: New Participative Tools Require New Foundations. The Experience of Satin: programming for non-programmers. In: Crafting The Future, European Academy of Design Conference, Gothenborg, Sweden, April 17-19 (2012)Google Scholar
  3. 3.
    Franke, N., Keinz, P., Schreier, M.: Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design. Journal of Product Innovation Management 25, 546–559 (2008)CrossRefGoogle Scholar
  4. 4.
    Ghazawneh, A., Henfridsson, O.: Balancing Platform Control and External Contribution in Third-Party Development: The Boundary Resources Model. Information Systems Journal (2012)Google Scholar
  5. 5.
    Robertson, D., Ulrich, K.: Planning for Product Platforms. Sloan Management Review 39, 19–31 (1998)Google Scholar
  6. 6.
    Stolterman, E., Wiberg, M.: Concept-driven Interaction Design Research. Human Computer Interaction (HCI) 25 (2010)Google Scholar
  7. 7.
    Tiwana, A., Konsynski, B., Bush, A.A.: Platform Evolution: Coevolution of Platform Architecture, Governance, and Environmental Dynamics. Information Systems Research 21, 675–687 (2010)CrossRefGoogle Scholar
  8. 8.
    Von Hippel, E.: Perspective: User Toolkit for Innovation. The Journal of Product Innovation Management 18, 247–257 (2001)CrossRefGoogle Scholar
  9. 9.
    Yoo, Y., Henfridsson, O., Lyytinen, K.: The New Organizing Logic of Digital innovation: An Agenda for Information Systems Research. Information Systems Research 21, 724–735 (2010)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Birgitta Bergvall-Kåreborn
    • 1
  • Mikael Wiberg
    • 2
  1. 1.Social InformaticsLuleå University of TechnologySweden
  2. 2.InformaticsUmeå UniversitySweden

Personalised recommendations