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Evaluation of Advanced Multi-Modal Command and Control Communication Management Suite

  • Victor Finomore
  • Adam Sitz
  • Kelly Satterfield
  • Courtney Castle
  • Elizabeth Blair
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8019)

Abstract

Command and Control (C2) operators function in communication intensive environments that impose a high degree of workload on them, thus resulting in failures of detection or comprehension of messages. To combat these issues, researchers at the Air Force Research Laboratory have developed an advanced network-centric communication management suite that aids C2 operators in their mission called Multi-Modal Communication (MMC). This system provides operators with the tools to manage communication in a single, intuitive, dynamic display that reduces perceived mental workload and aids in decision making and situation awareness. This study set out to evaluate the MMC tool as a communication management suite, which affords participants the ability to detect as well as comprehend the presentation of multiple critical messages. The use of the MMC tool resulted in more detections of critical messages and greater message comprehension, while also lowering ratings of perceived mental workload as compared to traditional communication tools such as radio and chat.

Keywords

Command and Control Operational Research Multi-Modal Display Design Mental Workload 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Victor Finomore
    • 1
  • Adam Sitz
    • 2
  • Kelly Satterfield
    • 3
  • Courtney Castle
    • 4
  • Elizabeth Blair
    • 1
  1. 1.Air Force Research Laboratory711 Human Performance WingUSA
  2. 2.Human Factors PsychologyOld Dominion UniversityNorfolkUSA
  3. 3.Human Factors & Applied CognitionGeorge Mason UniversityFairfaxUSA
  4. 4.Educational Research, Measurement, & EvaluationBoston CollegeBostonUSA

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