A variety of factors impact customer take-up of and satisfaction with e-commerce platforms. Aspects of functionality, usability, security and customer service are considered key determinants of perceived service quality. The study examines e-banking platforms in the United Arab Emirates using survey and expert evaluation. The evaluation has identified the platforms that were considered better overall and highlighted areas for improvement. The paper reflects on the usefulness of the methods employed in the evaluation and outlines issues for future work.


Evaluating e-commerce e-banking case study survey and expert evaluations 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Basil Soufi
    • 1
  1. 1.Hamdan Bin Mohammed e-UniversityDubaiUAE

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