Environment-Centered Approach to ICT Service Design
One of the key factors we should consinder in designing the new ICT services that provide high user experience is environment. In this paper, we show two example in which the use of ICT service strongly depends on the environment in which the service is provided. We then propose an environment-centered approach for desinging ICT services. Traditional user-centered approaches like the persona-scenario method focus on the user domain, but environmental factors are considered in little while designing servies. We found, however, that service use is diversed drastially in the different environments. We have started to examine the proposed approach for ICT service design. A preliminary finding is that we can focus on environmental factors, especially, the environmental difference at different times, which is not considered explicitly in the traditional user-centered approach.
KeywordsUser experience design user-centered design ICT service design environment-centered design ethnography
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