Recently, the word “User Experience (UX)” has been often used in usability-related areas such as web design and system design. Although it was defined in ISO 9241-210 and its importance has been growing, details of the notion and results of introduction of it have not been well clarified yet. After reviewing related research results, this paper firstly summarizes a historical transition from usability to UX by seeing transitions from ISO/IEC 9126-1 to ISO/IEC 25010 in the software quality international standard, and from ISO 13407 to ISO 9241-210 in the ergonomics international standard. Then details of the notion are discussed and a framework for UX is proposed.


User Experience Usability ISO 9241 ISO 13407 ISO/IEC 25010 Guideline American Customer Satisfaction Index Customer Expectation Management Theory of Consumption Value Persona 


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© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Hiroyuki Miki
    • 1
  1. 1.R&D CenterOki Electric Ind. Co., Ltd.Warabi-shiJapan

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