Designing Effective User Interfaces for Crowdsourcing: An Exploratory Study
We investigate characteristics of the technology platform for different types of crowdsourcing initatives, as characterized by their task type—specifically we classify crowdsourcing applications by task structure, task interdependence, and task commitment. The method employed is to examine best practices of well-known crowdsourcing applications, investigating their user interface features, and characteristics that make them successful examples of crowdsourcing. Among the best practices uncovered were the following: easy searching for information; adaptive user interfaces that learned from the crowd; easy-to-use mobile interfaces; the ability to vote ideas up or down; credentialing; and creating sticky user interfaces that engaged the user. Finally, we consider issues for further study and investigation.
KeywordsCrowdsourcing user interface design open source design online problem-solving platforms distributed knowledge gathering wisdom of the crowds
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