Advertisement

Abstract

The ISO 9241-210 standard provides a framework for human-centred design (HCD) activities comprising the four stages: context of use, specification of user and organisational requirements, design solutions, and evaluation against requirements. Other parts of the 9241 standard cover user interface design and usability. This paper uses the HCD framework to emphasise user experience (UX) design and methods used to help create good user experiences. It also relates the framework to an agile software development environment. It is concluded that the flexible and iterative nature of ISO 9241-210 makes it a good basis for both user experience design and an agile development process.

Keywords

Human-centred design User experience (UX) Usability Agile Standards 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    ISO 9241-110: Ergonomics of human-system interaction – Part 110: Dialogue principles. Geneva: International Organisation for Standardisation (2006)Google Scholar
  2. 2.
  3. 3.
    Guo, F.: More than usability: the four elements of user experience, part 1. UXmatters (April 24, 2012), http://www.uxmatters.com/mt/archives/2012/04/more-than-usability-the-four-elements-of-user-experience-part-i.php
  4. 4.
    Rubinoff, R.: How to quantify the user experience, Sitepoint (April 21, 2004), http://www.sitepoint.com/quantify-user-experience/
  5. 5.
    Wikipedia: Usability (2013), http://en.wikipedia.org/wiki/Usability
  6. 6.
    ISO 9241-11: Ergonomics of human-system interaction – Part 11: Guidance on usability. Geneva: International Organisation for Standardisation (1998)Google Scholar
  7. 7.
    ISO/IEC 9126: Software engineering – product quality. Geneva: International Organisation for Standardisation (2001)Google Scholar
  8. 8.
    Bevan, N.: Human-computer interaction standards. In: Anzai, Ogawa (eds.) Proceedings of the 6th International Conference on Human Computer Interaction, Yokohama. Elsevier (July 1995)Google Scholar
  9. 9.
    Wikipedia: Agile software development (2103), http://en.wikipedia.org/wiki/Agile_software_development
  10. 10.
    Edmonds, E.A.: A process for the development of software for non-technical users as an adaptive system. General Systems 19, 215–218 (1974)Google Scholar
  11. 11.
    Highsmith, J.: Manifesto for agile software development: Agile Alliance (2001), http://agilemanifesto.org/
  12. 12.
    ISO 9241-210: Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems. Geneva: International Organisation for Standardisation (2010)Google Scholar
  13. 13.
    Crispin, L., Gregory, J.: Agile testing: a practical guide for testers and agile teams. Addison-Welsey Signature (2009)Google Scholar
  14. 14.
    Jongerius, P.: Get agile: scrum for UX, design and development. BIS Publishers BV (2013)Google Scholar
  15. 15.
    ISO/IEC DIS 25063: Systems and software engineering – systems and software product quality requirements and evaluation (SQuaRE) – common industry format (CIF) for usability: context of use description (2011) Google Scholar
  16. 16.
    Maguire, M.: Sociotechnical systems and user interface design – 21st century relevance. Applied Ergonomics: Special issue on Advances in Socio-Technical Systems Understanding and Design (in press, 2013)Google Scholar
  17. 17.
    Chinnapattan, P.: A guide to conducting contextual inquiry user research (2013), http://www.webcredible.co.uk/user-friendly-resources/web-usability/contextual-inquiry.shtml
  18. 18.
    Stalker-Firth, R.: Inside your users’ minds: the cultural probe. A List Apart (March 27, 2013), http://alistapart.com/article/culturalprobe
  19. 19.
    Nielsen, L.: Personas – User focused design. Springer (2013)Google Scholar
  20. 20.
    Experience solutions: What are user journeys (2013), http://www.experiencesolutions.co.uk/questions/what_are_user_journeys.php
  21. 21.
    Wikipedia: User story (2013), http://en.wikipedia.org/wiki/User_story
  22. 22.
    Brandenburg, L.: How to create a user interface specification (2013), http://www.bridging-the-gap.com/how-to-create-a-user-interface-specification/
  23. 23.
    ISO/IEC 24786: Information technology – user interfaces – accessible user interface for accessibility settings. Geneva: International Organisation for Standardisation (2009)Google Scholar
  24. 24.
    Nielsen, J.: 10 Usability heuristics. Nielsen Norman Group (2013), http://www.nngroup.com/articles/ten-usability-heuristics/
  25. 25.
    Shneiderman, B.: Eight golden rules of interface design (2013), http://faculty.washington.edu/jtenenbg/courses/360/f04/sessions/schneidermanGoldenRules.html

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Martin Maguire
    • 1
  1. 1.Loughborough Design SchoolLoughborough UniversityUK

Personalised recommendations