A Conceptual Client-Designer Framework: Inspiring the Development of Inclusive Design Interactive Techniques

  • Emilene Zitkus
  • Patrick M. Langdon
  • John Clarkson
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8009)


The adoption of inclusive design approach into design practice is compatible to the needs of an ageing society. However, tools and methods that promote inclusivity during new product development are scarcely used in industry. This paper is part of a research project that investigates ways to accommodate inclusive design into the design process in industrial context.

The present paper is based on the finds from the observations and interviews with industrial designers and interviews with stakeholders. The outcomes from the study supported a better understanding of the client-designer dynamic as well as the stages in the design process where information related to inclusive design could be introduced. The findings were essential to inspire the development of an inclusive design interactive technique to be used by clients and designers.


universal design design for all new product development industry designer 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Emilene Zitkus
    • 1
  • Patrick M. Langdon
    • 1
  • John Clarkson
    • 1
  1. 1.Department of EngineeringUniversity of CambridgeCambridgeUnited Kingdom

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