The Resigned, the Confident, and the Humble: A Typology of Computer-Related Attribution Styles

  • Monique Janneck
  • Sascha R. Guczka
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7946)


Attribution, i.e. the systematic ascription of causes and effects in situations of failure or success, has so far received little attention in HCI research. In this paper we investigate specific computer-related attribution styles by means of a diary study and an online survey. By using cluster analysis we developed a typology of nine distinct attribution styles that come into effect in success or failure situations when using computers. Also, we were able to distinguish attribution styles that can be assumed to be favorable or unfavorable regarding computer mastery. Methodical issues in computer-related attribution research and implications for research and practice are discussed.


Attribution computer-related attitudes computer mastery computer failure user types 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Monique Janneck
    • 1
  • Sascha R. Guczka
    • 2
  1. 1.Luebeck University of Applied SciencesLuebeckGermany
  2. 2.University of HamburgHamburgGermany

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