Abstract
Technology mediated learning services (TMLS) play an important role for software on-the-job-training due to increasing cost pressure for on-the-job-training and increasing demand for mobile learning solutions. As there is no structured approach to systematically deliver productive TMLS this research study creates a holistic reference model of a productivity-optimized TMLS delivery process. This productivity-optimized model focuses on efficient use of resources at a constant or increasing TMLS outcome by a set of process models and design guidelines for TMLS providers. It is developed within a design research setting and derives existing knowledge from the literature and three in-depth-case studies with training providers for software applications. Consequently, we build a reference model that supports the following activities of technology oriented learning: training preparation, training delivery within the classroom, training delivery through internet and training evaluation under consideration of various stakeholders, such as the TMLS provider, trainer, TMLS participant and the participants company.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Arthur, W.J., Bennett, W.J., Edens, P.S., Bell, S.T.: Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology 88, 234 (2003)
Lowendahl, J.-M.: Hype Cycle for Education. Gartner, Stamford (2012)
MBB: Weiterbildung und Digitales Lernen heute und in drei Jahren: Mobile und vernetzte Szenarien im Aufwind (2011), http://www.wainhouse.com/images/reports/wrdistedelearnv1.pdf
AES: Weiterbildungsverhalten in Deutschland (2010)
Gupta, S., Bostrom, R.P., Huber, M.: End-user training methods: what we know, need to know. ACM SIGMIS Database 41, 9–39 (2008)
Gupta, S., Bostrom, R.P.: Technology-Mediated Learning: A Comprehensive Theoretical Model. Journal of the Association for Information Systems 10, 686–714 (2009)
Lehtinen, E., Hakkarainen, K., Lipponen, L., Rahikainen, M., Muukkonen, H.: Computer supported collaborative learning: A review. The JHGI Giesbers Reports on Education 10 (1999)
Alavi, M., Leidner, D.E.: Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 107–136 (2001)
Sasidharan, S., Santhanam, R.: Technology-based training. Human-computer interaction and management information systems: applications 6, 247 (2006)
Parasuraman, A.: Service quality and productivity: a synergistic perspective. Managing Service Quality 12, 6–9 (2002)
Grönroos, C., Ojasalo, K.: Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services. Journal of Business Research 57, 414–423 (2004)
Garrison, D.R., Kanuka, H.: Blended learning: Uncovering its transformative potential in higher education. The Internet and Higher Education 7, 95–105 (2004)
Singh, H.: Building effective blended learning programs. Educational Technology 43, 51–54 (2003)
Compeau, D.R., Higgins, C.A.: Application of social cognitive theory to training for computer skills. Information Systems Research 6, 118–143 (1995)
Hevner, A.R., March, S.T., Park, J., Ram, S.: Design Science in Information Systems Research. MIS Quarterly 28, 75–105 (2004)
Schön, D.A.: The reflective practitioner: How professionals think in action. Basic Books (1984)
Simon, H.A.: The sciences of the artificial. The MIT Press (1996)
Becker, J., Schütte, R.: Handelsinformationssysteme. Verl. Moderne Industrie (1996)
Ahlemann, F., Riempp, G.: RefMod: A Conceptual Reference Model for Project Management Information Systems. Wirtschaftsinformatik 50, 88–97 (2008)
Takeda, H., Veerkamp, P., Yoshikawa, H.: Modeling design process. AI Magazine 11, 37 (1990)
Yin, R.K.: Case study research: Design and methods. Sage Publications, Inc. (2009)
McLaughlin, C.P., Coffey, S.: Measuring productivity in services. International Journal of Service Industry Management 1, 46–64 (1990)
Bitzer, P., Bittner, E.A., Leimeister, J.M.: Identifying a set of relevant input and output factors for a knowledge intensive service within a productivity model for educational services, Hamburg, Germany (2011)
Compeau, D.R., Higgins, C.A.: Computer self-efficacy: Development of a measure and initial test. Mis Quarterly, 189–211 (1995)
Fitzsimmons, J.A., Fitzsimmons, M.J.: Service management: Operations, strategy, and information technology. McGraw-Hill New York (2006)
Bitzer, P., Wegener, R., Leimeister, J.M.: Entwicklung eines Produktivitätsmodells zur Systematisierung von Lerndienstleistungen, Leipzig, Germany (2010)
Meise, V.: Ordnungsrahmen zur prozessorientierten Organisationsgestaltung. Kovač (2001)
Schlagheck, B.: Objektorientierte Referenzmodelle für das Prozess-und Projektcontrolling. Dt. Univ.-Verlag (2000)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bitzer, P., Weiß, F., Leimeister, J.M. (2013). Towards a Reference Model for a Productivity-Optimized Delivery of Technology Mediated Learning Services. In: vom Brocke, J., Hekkala, R., Ram, S., Rossi, M. (eds) Design Science at the Intersection of Physical and Virtual Design. DESRIST 2013. Lecture Notes in Computer Science, vol 7939. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38827-9_39
Download citation
DOI: https://doi.org/10.1007/978-3-642-38827-9_39
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-38826-2
Online ISBN: 978-3-642-38827-9
eBook Packages: Computer ScienceComputer Science (R0)