Abstract
The performance measurement method is used to analyze the characteristics and regular pattern of supermarket cashiers working fatigue in this paper. Firstly, the working fatigue point of cashiers is defined and the required time for scanning single commodity is selected as performance indicator. Secondly, the reliability analysis and single factor variance analysis are applied to the actual measurement data of performance indicator. Then, based on two-hand process analysis of cashiers, the standard time of scanning single commodity is calculated by mod method. Finally, the working fatigue point of cashiers is determined by using Xbar-R control chart. In order to demonstrate the utility of the proposed approach, the fatigue of supermarket cashiers is investigated with questionnaire. This study shows the relationship between the cashiers working efficiency and the fatigue degree and supplies the foundation of setting the timetable for cashiers.
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Acknowledgments
This work was financially supported by the Hefei University of Technology (2009CXSY018).
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Wang, Y., Sun, Gq., Zhong, J., Shen, Wl. (2013). The Determining Method of Cashiers Working Fatigue Point Based on Performance Measurement. In: Qi, E., Shen, J., Dou, R. (eds) International Asia Conference on Industrial Engineering and Management Innovation (IEMI2012) Proceedings. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38445-5_10
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DOI: https://doi.org/10.1007/978-3-642-38445-5_10
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