Abstract
Meeting customers’ requirements in process of concept design is critical in the entire design of product, in order to effectively obtain satisfying products, customers’ demands are collected and a relationship matrix between customers’ needs and function technique is established based on system of domain expert. Triangle fuzzy number is applied to proceed with information of the relationship matrix. To get satisfying and easily made products with great market competition, a conversion mechanism of customers’ requirements based on knowledge of product design is proposed. In the process of transforming customers’ requirements to product design parameter, the effect of company’s research and development ability and resources are fully considered. Finally, a case study is provided to illustrate the feasibility of the proposed approach.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Beynon M (2002) An analysis of distributions of priority values from alternative comparison scales within AHP. Eur J Oper Res 140(1):104–117
Chen Y, Guo S, Gao L (2011) Research on mechanism of customer’s need transformation in design process based on QFD. Sci Technol Manag Res 4(1):213–215
Gao Y, Liu Z, Hu D (2011) The transformation method of customer’s need parameter based on green design. China Mech Eng 80(05):08–10
Harding JA, Popplewell K, Fung RYK et al (2001) An intelligent information framework relating customer requirements and product characteristics. Comput Ind 44(1):51–65
Hauge PL, Stauffer LA (1993) ELK: a method for eliciting knowledge from customer. In: Proceedings of ASME design engineering technical conference, pp 73–81
Kreutler G, Jannach D (2006) Personalized needs elicitation in web-based configuration systems. Int Ser Oper Res Manag Sci 87:27–42
Liang L, Zhou J, Luo B (2003) Optimization of product configuration based on customers’ needs under mass customization. J Manag Sci China 6(3):52–56,65. (in Chinese)
Qi G, Gu X, Tan J (2003) Technology and application of mass customization. China Machine Press, BeiJin
Qi G, Yang Q, Huang Z (2004) Research on product development and design based on mass customization. China Mech Eng 15(19):1697–1701. (in Chinese)
Shan H, Li S (2005) Product customer’s need assessment based on fuzzy set expression and entropy approach. J Eng Des 6:12–14. (in Chinese)
Wang S, Ceng R (2009) Triangle fuzzy number method of ordering strategic decision. Ind Eng Manag 1:44–47
Zhang H, Xiong G (2001) Product need acquirement and structuring modeling method. Comput Integr Manufact Syst 7(10):18-21. (in Chinese)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Shan, Hb., Zhou, Hl., Ge, B., Yu, Hy., Sun, Zh. (2013). Research on Mechanism of Capturing of Customers’ Requirements in Process of Concept Design. In: Qi, E., Shen, J., Dou, R. (eds) The 19th International Conference on Industrial Engineering and Engineering Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38442-4_45
Download citation
DOI: https://doi.org/10.1007/978-3-642-38442-4_45
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-38441-7
Online ISBN: 978-3-642-38442-4
eBook Packages: Business and EconomicsBusiness and Management (R0)