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Towards a Service Framework for Remote Sales Support via Augmented Reality

  • Conference paper
Web Information Systems Engineering – WISE 2011 and 2012 Workshops (WISE 2011, WISE 2012)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7652))

Abstract

Real-time sales assistant service is a problematic component of remote delivery of sales support for customers. Solutions involving web pages, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with transactions revolving around physically complex artefacts. This process involves a number of services that are often complex in nature, ranging from physical compatibility and configuration factors, to availability and credit services. We propose the application of a combination of virtual worlds and augmented reality to create synthetic environments suitable for remote sales of physical artefacts, right in the home of the purchaser. A high level description of the service structure involved is shown, along with a use case involving the sale of electronic goods and services within an example augmented reality application. We expect this work to have application in many sales domains involving physical objects needing to be sold over the Internet.

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Author information

Authors and Affiliations

  1. Faculty of Science and Technology, Queensland University of Technology, 2 George St, Brisbane, Qld, 4000, Australia

    Ross Brown & Alistair Barros

Authors
  1. Ross Brown
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  2. Alistair Barros
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Editor information

Editors and Affiliations

  1. Information Engineering Laboratory, CSIRO ICT Centre, Australia

    Armin Haller

  2. Victoria University, Melbourne, Australia

    Guangyan Huang

  3. Department of Computer Science, Vrije University, Amsterdam, The Netherlands

    Zhisheng Huang

  4. The University of New South Wales, Sydney, NSW, Australia

    Hye-young Paik

  5. Department of Computer Science, Adelaide University, 5005, Adelaide, SA, Australia

    Quan Z. Sheng

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Brown, R., Barros, A. (2013). Towards a Service Framework for Remote Sales Support via Augmented Reality. In: Haller, A., Huang, G., Huang, Z., Paik, Hy., Sheng, Q.Z. (eds) Web Information Systems Engineering – WISE 2011 and 2012 Workshops. WISE WISE 2011 2012. Lecture Notes in Computer Science, vol 7652. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38333-5_35

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  • DOI: https://doi.org/10.1007/978-3-642-38333-5_35

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-38332-8

  • Online ISBN: 978-3-642-38333-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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