Abstract
Trust and privacy have been widely studied as key issues and success factors for e-commerce. The advent of m-commerce calls for revisiting these concepts and re-examining their antecedents in the mobile context. This paper attempts a comparative approach to the issues of trust and privacy in e-commerce and m-commerce. It investigates how trust and privacy are differentiated with the shift from the context of e-commerce to the context of m-commerce. Our analysis is supported by the results of an exploratory qualitative study in m-commerce.
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Adomavicius, G., Tuzhilin, A.: Personalization Technologies: A Process-Oriented Perspective. Communications of the ACM 48(10), 83–90 (2005)
ComScores, comScore Reports $44.3 Billion in Q1 2012 U.S. Retail E-Commerce Spending, Up 17 Percent vs. Year Ago, retrieved from the Internet the 13th of December. Published the 9th May (2012), at this address: http://www.comscore.com/Insights/Press_Releases/2012/5/comScore_Reports_44.3_Billion_in_Q1_2012_U.S._Retail_E-Commerce_Spending
Flavian, C., Guinaliu, M.: Consumer Trust, Perceived Security and Privacy Policy: Three Basic Elements of Loyalty to a Web Site. Industrial Management & Data Systems 106(5), 601–620 (2006)
Hung, M.-C., Yang, S.-T., Hsieh, T.-C.: An Examination of the Determinants of Mobile Shopping Continuance. International Journal of Electronic Business Management 10(1), 29–37 (2012)
Junglas, I., Watson, R.T.: The U-Constructs: Four Information Drives. Communications of AIS 17, 569–592 (2006)
Kao, D.T.: The Impact of Transaction Trust on Consumers’ Intentions to Adopt M-Commerce: A Cross-Cultural Investigation. Cyberpsychology and Behavior 12(2), 225–229 (2009)
Lee, C.H., Cranage, D.A.: Personilisation – Privacy Paradox: The Effects of Personalisation and Privacy Assurance on Customer Responses to Travel Web Sites. Tourism Management 32, 987–994 (2011)
Lee, T.: The Impact of Perceptions of Interactivity on Customer Trust and Transaction Intentions in Mobile Commerce. Journal of Electronic Commerce Research 6(3), 165–180 (2005)
Lu, J., Wang, L., Hayes, L.A.: How do Technology Readiness, Platform Functionality and Trust Influence C2C User Satisfaction? Journal of Electronic Commerce Research 13(1), 50–69 (2012)
Olivero, N., Lunt, P.: Privacy versus Willingness to Disclose in E-Commerce Exchanges: The Effect of Risk Awareness on the Relative Role of Trust and Control. Journal of Economic Psychology 25, 243–262 (2004)
Ranganathan, C., Seo, D., Babad, Y.: Switching Behavior of Mobile Users: Do Users’ Relational Investments and Demographics Matter? European Journal of Information Systems 15, 269–276 (2006)
de Rosnay, J.: Surfer la vie, Comment survivre dans la société fluide. Les Liens Qui Liberent (2012)
Seabright, P.: The Company of Strangers: A Natural History of Economic Life. Princeton University Press (2004)
Schwaig, K., Segars, A., Grover, V., Fiedler, K.: A Model of Consumers’ Perceptions of the Invasion of Information Privacy. Information & Management (2012), doi:10.1016/j.im.2012.11.002
Serres, M.: Petite Poucette. Le Pommier (2012)
Shin, D.-H.: The Effects of Trust, Security and Privacy in Social Networking: A Security-based Approach to Understand the Pattern of Adoption. Interacting with Computers 22, 428–438 (2010)
Siau, K., Sheng, H., Nah, F.: Development of a Framework for Trust in Mobile Commerce. In: Proceedings of the Second Annual Workshop on HCI Research in MIS, Seattle, WA, December 12-13 (2003)
Siau, K., Shen, Z.: Building Customer in Mobile Commerce. Communications of the ACM 46(4), 91–94 (2003)
Suki, N.M.: A Structural Model of Customer Satisfaction and Trust in Vendors Involved in Mobile Commerce. Int. Journal of Business Science and Applied Management 6(2), 17–30 (2011)
Xu, H., Luo, X., Caroll, J., Rosson, M.B.: The Personalization Privacy Paradox: An Exploratory Study of Decision Making Process for Location-Aware Marketing. Decision Support Systems 51, 42–52 (2011)
Yeh, Y.S., Li, Y.-M.: Building Trust in M-Commerce: Contributions from Quality and Satisfaction. Online Information Review 33(6), 1066–1086 (2009)
Zhou, L., Dai, L., Zhang, D.: Online Shopping Acceptance Model – A Critical Survey of Consumer Factors in Online Shopping. Journal of Electronic Commerce Research 8(1), 41–62 (2007)
Zhou, T.: An Empirical Examination of Initial Trust in Mobile Banking. Internet Research 21(5), 527–540 (2011a)
Zhou, T.: Examining the Critical Success Factors of Mobile Website Adoption. Online Information Review 35(4), 636–652 (2011b)
Zhou, T.: Examining Location-based Services Usage from the Perspectives of Unified Theory of Acceptance and Use of Technology and Privacy Risk. Journal of Electronic Commerce Research 13(2), 135–144 (2012)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 International Federation for Information Processing
About this paper
Cite this paper
Papadopoulou, P., Pelet, JE. (2013). Trust and Privacy in the Shift from E-Commerce to M-Commerce: A Comparative Approach. In: Douligeris, C., Polemi, N., Karantjias, A., Lamersdorf, W. (eds) Collaborative, Trusted and Privacy-Aware e/m-Services. I3E 2013. IFIP Advances in Information and Communication Technology, vol 399. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37437-1_5
Download citation
DOI: https://doi.org/10.1007/978-3-642-37437-1_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37436-4
Online ISBN: 978-3-642-37437-1
eBook Packages: Computer ScienceComputer Science (R0)