Abstract
The pressing need to deploy the information and communications technology in the public sector effectively and efficiently along with the complexity of the decision making process have thrust research towards the development of public services prioritization models. The purpose of this paper is to outline a general multicriteria decision support method in order to identify the services that, if transformed to electronic ones, would act as ambassadors of the new era. Various technological, social, political and economic criteria have been taken under consideration. The proposed model is based on the Analytic Network Process (ANP), which takes into account both tangible and intangible criteria with interdependencies and feedback among them. A real case scenario concerning a Public Services selection process in Greece has been used to validate the presented model.
Chapter PDF
References
Jeong, C.H.: Fundamental of Development Administration. Scholar Press, Selangor (2007) ISBN 978-967-504-5080
Beynon-Davies, P., Martin, S.: Electronic Local Government and the Modernisation Agenda: Progress and Prospects for Public Service Improvement. Local Government Studies 30(2), 214–229 (2010)
United Nations: Department of Economic and Social Affairs, United Nations E-Government Survey (2010)
Millard, J.: Reorganisation of Government Back-Offices for Better Electronic Public Services. In: Traunmüller, R. (ed.) EGOV 2004. LNCS, vol. 3183, pp. 363–370. Springer, Heidelberg (2004)
Niemira, M., Saaty, T.L.: An analytic network process model for financial-crisis forecasting. International Journal of Forecasting 20(4), 573–587 (2004)
Lenk, K.: Electronic Service Delivery - A driver of public sector modernization. Journal Information Polity 7(2-3) (2002)
Guitouni, A., Martel, J.M.: Tentative guidelines to help choosing an appropriate MCDA method 109(2), 501–521 (September 1, 1998)
Laaribi, A., Chevalier, J., Martel, J.: A spatial decision aid: a multicriterion evaluation approach. Computers, Environment and Urban Systems 20(6), 351–366 (1996)
Hanne, T.: Intelligent Strategies for Meta Multiple Criteria Decision Making. International Series in Operations Research & Management Science. Kluwer Academic Publishers, Dordrecht (2000)
Kirytopoulos, K., Voulgaridou, D., Platis, A., Leopoulos, V.: An effective Markov based approach for calculating the Limit Matrix in the analytic network process. European Journal of Operational Research 214, 85–90 (2011)
Saaty, T.L.: Decision Making with Dependence and Feedback: The Analytic Network Process. RWS Publications, Pittsburgh (1996)
Figueira, J., Greco, S., EhrGott, M.: Multiple Criteria Decision Analysis: State of the Art Surveys. Springer (2005)
Saaty, T.L.: The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation. McGraw-Hill (1980)
Saaty, T.L., Vargas, L.G.: The Analytic Hierarchy Process Series. University of Pittsburg, Pittsburg (1990)
Zahir, S.: Geometry of decision making and the vector space formulation of the analytic hierarchy process. European Journal of Operational Research 112(2), 373–396 (1999)
Saaty, T.L.: Decision Making in Complex Environments: the Analytic Hierarchy Process (AHP) for Decision Making and the Analytic Network Process (ANP) for Decision Making with Dependence and Feedback. RWS Publications, Pittsburgh (2003)
Saaty, T.L., Vargas, L.G.: Decision Making with the Analytic Network Process. Springer Science, New York (2006)
Weber, R., Werners, B., Zimmerman, H.J.: Planning models for research and development. European Journal of Operational Research 48, 175–188 (1990)
Whitaker, R.: Validation examples of the analytic hierarchy process and analytic network process. Mathematical and Computer Modelling 46(7-8), 840–859 (2007)
Huang, J.J., Tzeng, G.H., Ong, C.S.: Multidimensional data in multidimensional scaling using the analytic network process. Pattern Recognition Letters 26(6), 755–767 (2005)
Koussouris, S., Kokkinakos, P., Panopoulos, D., Askounis, D., Jain, A., Hartman, A., Zirpins, C., Georgousopoulos, C.: A Selection and Prioritisation framework for Collaborative Public Services Design. In: 5th International Conference on Methodologies, Technologies and Tools enabling e-Government, Camerino, Italy, June 30-July 1 (2011)
Bellos, E., Voulgaridou, D., Kirytopoulos, K., Panopoulos, D.: An MCDA Approach for Project Selection in Public Sector, Heraclion, Crete, Greece (2010)
Medaglia, A., Hueth, D., Mendieta, J.-C., Sefair, J.: A multiobjective model for the selection and timing for public enterprise projects. Socio-Economic Planning Sciences 42, 31–45 (2008)
Saaty, T.L.: Super decisions software. RWS Publications, Pittsburg (2004)
Bekkers, V., Zouridis, S.: Electronic Service Delivery in Public Administration: Some Trends and Issues. International Review of Administrative Sciences 65, 183–195 (1999)
Saaty, T.L.: Principia Mathematica Decernendi: Mathematical Principles of Decision Making. RWS Publications, PA (2010)
Lee, J.W., Kim, S.H.: Using analytic network process and goal programming for interdependent information system project selection. Computers & Operations Research 27, 367–382 (2000)
Lee, H., Kim, C., Cho, H., Park, Y.: An ANP-based technology network for identification of core technologies: A case of telecommunication technologies. Expert Systems with Applications 36(1), 894–908 (2009)
Jackson, P.: Public Service PerformanceEvaluation: A Strategic Perspective. Public Money & Management, 9–14 (October-December 1993)
Hock, L.C., Lim, J.: What Does It Mean to Optimise Public Service Delivery? Ethos (4) (April 2008)
Dignan, J.: What does “good enough” mean in public sector IT? OVUM (March 30, 2012), http://ovum.com
Sharma, A.: Evaluating public service delivery in emerging markets. In: 2011 IEEE International Conference on Service Operations, Logistics, and Informatics (SOLI), July 10-12, pp. 214–219 (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 International Federation for Information Processing
About this paper
Cite this paper
Georgiadou, A., Kokkinakos, P., Panopoulos, D., Koussouris, S., Askounis, D. (2013). A Multicriteria Methodology for the Selection and Prioritisation of Public Services. In: Douligeris, C., Polemi, N., Karantjias, A., Lamersdorf, W. (eds) Collaborative, Trusted and Privacy-Aware e/m-Services. I3E 2013. IFIP Advances in Information and Communication Technology, vol 399. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37437-1_27
Download citation
DOI: https://doi.org/10.1007/978-3-642-37437-1_27
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-37436-4
Online ISBN: 978-3-642-37437-1
eBook Packages: Computer ScienceComputer Science (R0)