The Pursuit of Happiness: The Virtuous Circle of an IT Tool for its Users and Beneficiaries

  • Antonio Sebastiano
  • Andrea Carugati
  • Antonio GiangrecoEmail author
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 2)


This study analyzes the modernization process of an Italian nursing home driven by the development and usage of software developed in-house. To clarify contradictory results regarding information technology performance in healthcare settings, this study points at the benefits gained by both the users of the software and the guests of the nursing home. This is done collecting both qualitative and descriptive quantitative data regarding the quality of life of the guests and the way operators are affected as result of the new tool adopted. Our study shows that bottom-up participatory design with autonomy, user friendliness and job simplification, and orientation toward guests, were the elements that concurrently generated a virtuous circle for the guests, the users and therefore the organization as a whole.


IT-driven modernization Health care Extended benefits Nursing home 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Antonio Sebastiano
    • 1
  • Andrea Carugati
    • 2
  • Antonio Giangreco
    • 3
    Email author
  1. 1.Università Carlo Cattaneo, LIUCCastellanzaItaly
  2. 2.Aarhus University, Business and Social SciencesAarhusDenmark
  3. 3.IESEG School of Management (LEM–CNRS)LilleFrance

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