Public Innovative ICT Based Employment Services Success Factors

Test Cases in Lombardy and Catalonia
  • Mariagrazia FuginiEmail author
  • Piercarlo Maggiolini
  • Ramon Salvador Vallès
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 2)


This chapter discusses two systems in the employment services in Lombardy and in Catalonia aimed at providing a relevant eGovernment function to citizens and companies. The cases are the Borsa Lavoro Lombardia (BLL) Portal and the Catalan Services to Employment (SOC) Portal. By analyzing their features we show the differences in the use of ICT (Information and Communication Technologies) and in the employment policies. Although ICT in its innovative forms (service technologies, communications means, etc.) can provide enhanced functions, these are far from being a true improvement of government activities in both Countries. Our experience in National and in EU Projects allows us to outline a comparison between the Italian and the Catalan systems, which operate on very similar economic and social areas.


e-Employment Job marketplaces Web portals Federative collaboration Social impacts eGovernment 



We thank M. Cesarini and M. Mezzanzanica for ideas in this chapter.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Mariagrazia Fugini
    • 1
    Email author
  • Piercarlo Maggiolini
    • 1
  • Ramon Salvador Vallès
    • 2
  1. 1.DEI and DIG DepartmentsPolitecnico di MilanoMilanItaly
  2. 2.ETSEIBUniversitat Politècnica de CatalunyaBarcelonaSpain

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