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Organizational Change and Information Systems pp 41–49Cite as

Public Innovative ICT Based Employment Services Success Factors

Test Cases in Lombardy and Catalonia

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Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 2))

Abstract

This chapter discusses two systems in the employment services in Lombardy and in Catalonia aimed at providing a relevant eGovernment function to citizens and companies. The cases are the Borsa Lavoro Lombardia (BLL) Portal and the Catalan Services to Employment (SOC) Portal. By analyzing their features we show the differences in the use of ICT (Information and Communication Technologies) and in the employment policies. Although ICT in its innovative forms (service technologies, communications means, etc.) can provide enhanced functions, these are far from being a true improvement of government activities in both Countries. Our experience in National and in EU Projects allows us to outline a comparison between the Italian and the Catalan systems, which operate on very similar economic and social areas.

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Acknowledgments

We thank M. Cesarini and M. Mezzanzanica for ideas in this chapter.

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Authors and Affiliations

  1. DEI and DIG Departments, Politecnico di Milano, Milan, Italy

    Mariagrazia Fugini & Piercarlo Maggiolini

  2. ETSEIB, Universitat Politècnica de Catalunya, Barcelona, Spain

    Ramon Salvador Vallès

Authors
  1. Mariagrazia Fugini
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  2. Piercarlo Maggiolini
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  3. Ramon Salvador Vallès
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Corresponding author

Correspondence to Mariagrazia Fugini .

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Editors and Affiliations

  1. , CeRSI, LUISS Guido Carli, via Alberoni 7, Roma, 00198, Italy

    Paolo Spagnoletti

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Fugini, M., Maggiolini, P., Vallès, R.S. (2013). Public Innovative ICT Based Employment Services Success Factors. In: Spagnoletti, P. (eds) Organizational Change and Information Systems. Lecture Notes in Information Systems and Organisation, vol 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37228-5_5

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