A Case for Holistic, Multicriteria Benefit Analysis

  • Peter M. BednarEmail author
  • Christine Welch
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 2)


This chapter discusses the ways in which a critical systemic approach to systems analysis can provide support for a holistic, multicriteria benefits analysis. It highlights the importance of inquiry into the nature and boundaries of a perceived organizational problem space, taking into account unique perspectives of the living, engaged actors who desire beneficial change in their working systems. The role of the IS professional within a collaborative inquiry is explored, taking into account creation of relevant methodological frameworks (in contrast to uncritical, rigorous application of standardized methods). The chapter discusses the ways in which collaborative teams can approach identification of desirable benefits.


Benefits analysis Critical systemic thinking Systems analysis Methodologies 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.University of Portsmouth, School of ComputingPortsmouthUK
  2. 2.Portsmouth Business School, University of PortsmouthPortsmouthUK

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