Coping with Power of Control: The Role of IS in an Italian Integrated Tariff System

  • Mario Pezzillo IaconoEmail author
  • Marcello Martinez
  • Gianluigi Mangia
  • Paolo Canonico
  • Ernesto De Nito
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 2)


The study explores the role of the Electronic Ticketing Systems in the Integrated Tariff Systems (ITS), focusing on the relationship between technology and control from the perspective of the Critical IS Research. More specifically our work reflects upon the impact of the “smart card technology” on the process of control and power centralization from the perspective of the ITS meta-organizer. It is for this purpose that a case study of UnicoCampania, an Italian ITS, is analyzed and discussed. We show that UnicoCampania’s power to control the transport operators is not only extended through technology, but also becomes more pervasive and more effective. So the electronic ticketing could be considered an artifact which enabled the power relations within the tariff network, establishing itself as the strength of the process that the drive the network. Our chapter provides an empirical example of the application of critical approach to an Italian local transport system, confirming that the two categories analyzed—political and technological—do not denote a specific and separated belonging.


Transport Electronic ticketing Power of control Critical Centralization 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Mario Pezzillo Iacono
    • 1
    Email author
  • Marcello Martinez
    • 1
  • Gianluigi Mangia
    • 2
  • Paolo Canonico
    • 2
  • Ernesto De Nito
    • 3
  1. 1.Department of EconomicsSecond University of NaplesCapuaItaly
  2. 2.Department of ManagementUniversity of Naples Federico IINaplesItaly
  3. 3.Department of Scienze Giuridiche, Storiche, Economiche e SocialiUniversity Magna Græcia of CatanzaroCatanzaroItaly

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