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International Joint Conference on Knowledge Discovery, Knowledge Engineering, and Knowledge Management

IC3K 2011: Knowledge Discovery, Knowledge Engineering and Knowledge Management pp 440–454Cite as

Using Work Context and Levels of Expertise to Foster Person-to-Person Knowledge Exchange: A Concept for Connecting Knowledge Workers Based on (Socio-) Psychological Theories

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 348))

Abstract

Knowledge within organizations is increasingly distributed, which raises the challenge to connect the right individuals for knowledge exchange. This contribution analyzes this challenge and proposes a concept to connect the right individuals. We first investigate relevant theoretical models namely transactive memory theory, social capital theory for knowledge exchange and a model based on socio-motivational and problem solving theory to find relevant constructs. We then analyze the relevant state-of-the-art to find that all approaches have some limitations with respect to the theoretical models. Our proposed solution builds on task histories for the matching, and we show how it can be used to determine contextual overlap and level of expertise. We then describe a case study in which our concept was employed in a three month timeframe with 93 individuals. A survey after the case study showed that our assumptions concerning the relevance and benefit of context overlap are substantiated.

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Authors and Affiliations

  1. Department of Informatics, Technische Universität München, Boltzmannstr. 3, Munich, Germany

    Jörg Schmidl & Helmut Krcmar

Authors
  1. Jörg Schmidl
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  2. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. IST - Technical University of Lisbon, Av.Rovisco Pais, 1, 1049-001, Lisbon, Portugal

    Ana Fred

  2. Delft University of Technology, Mekelweg 4, 2628 CD, Delft, The Netherlands

    Jan L. G. Dietz

  3. Informatics Research Centre, Henley Business School, University of Reading, RG6 6UD, Reading, UK

    Kecheng Liu

  4. INSTICC and IPS, Estefanilha, Setúbal, Portugal

    Joaquim Filipe

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Schmidl, J., Krcmar, H. (2013). Using Work Context and Levels of Expertise to Foster Person-to-Person Knowledge Exchange: A Concept for Connecting Knowledge Workers Based on (Socio-) Psychological Theories. In: Fred, A., Dietz, J.L.G., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2011. Communications in Computer and Information Science, vol 348. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37186-8_29

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  • DOI: https://doi.org/10.1007/978-3-642-37186-8_29

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-37185-1

  • Online ISBN: 978-3-642-37186-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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