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Critical Success Factors of e-Learning Scenarios for ERP End-User Training

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Innovation and Future of Enterprise Information Systems

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 4))

Abstract

Based on the updated DeLone and McLean information system success model (ISSM) this study examines the determinants for successful use of e-learning to teach theoretical knowledge and skills concerning an ERP system. A blended learning scenario applied at an undergraduate course at the University of Innsbruck served as the object of investigation. Particular attention was paid to the impact of a reduction in the duration of instructor led lectures on the six dimensions of the ISSM and the effects among each dimension. The results show that information quality and service quality have significant influence on the learners’ satisfaction and success, especially when face-to-face session duration is reduced. With high quality content on the learn management system and good support during e-learning periods however, no significant loss in learning success, perceived by learners as well as measured in test results, could be detected.

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Notes

  1. 1.

    We measured the items using seven-point Likert scales anchored by “strongly agree” (7) and “strongly disagree” (1), unless otherwise noted.

    Notes: CFI = comparative fit index, TLI = Tucker–Lewis index, RMSEA = root mean square error of approximation, and SRMR = standardized root mean square residual.

  2. 2.

    CFI = comparative fit index, TLI = Tucker–Lewis index, RMSEA = root mean square error of approximation, and RMSR = standardized root mean square residual.

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Authors and Affiliations

  1. University of Innsbruck, Innsbruck, Austria

    Lukas Paa & Nesrin Ates

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  1. Lukas Paa
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  2. Nesrin Ates
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Correspondence to Lukas Paa .

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Editors and Affiliations

  1. Dept. of Strategic Management,, Marketing and Tourism, University of Innsbruck, Universitätsstr. 15, Innsbruck, 5020, Austria

    Felix Piazolo

  2. , Institute of Computer Science, University of Innsbruck, Technikerstr. 21a, Innsbruck, 6020, Austria

    Michael Felderer

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Paa, L., Ates, N. (2013). Critical Success Factors of e-Learning Scenarios for ERP End-User Training. In: Piazolo, F., Felderer, M. (eds) Innovation and Future of Enterprise Information Systems. Lecture Notes in Information Systems and Organisation, vol 4. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37021-2_8

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