Skip to main content
SpringerLink
Log in

Campus Network Operation and Maintenance Management and Service Based on ITIL Service Desk

  • Conference paper
Pervasive Computing and the Networked World (ICPCA/SWS 2012)

Part of the book series: Lecture Notes in Computer Science ((LNCCN,volume 7719))

  • 3932 Accesses

Abstract

This paper describes the current status and requirements of Campus Network operation &maintenance management, introduces ITIL to the campus network management as a new common framework, and points out the need for building a unified operation & maintenance management system. Through the establishment of the network operation & maintenance management and service based on ITIL Service Desk, it is possible to improve business processes and gradually standardize the campus network operation & maintenance management and service.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Zhao, H.: Grid computing and web education. Educational Technology (April 2007)

    Google Scholar 

  2. KMCenter, WEB services and grid convergence is the future trend, SAN (April 05, 2006)

    Google Scholar 

  3. PeterBrooks, IT Service Standard. Tsinghua University Press (2008)

    Google Scholar 

  4. Developing Applications for HUE (EB/OL) (September 27, 2010)

    Google Scholar 

  5. Yang, L., Zhao, H.: The Top-level Design Method on Informatization. In: ICPCA6//SWS3 2011, pp. 127–132 (2011)

    Google Scholar 

  6. The Data Archiving and Access Requirements Working Group (DAARWG), Global Earth Observation Integrated Data Environment (GEO-IDE) Architecture Team Proposal (January 31, 2008)

    Google Scholar 

  7. Hadooop Cluster Setup (September 26, 2010)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Network Center of Logistics Academy, Beijing, 100850, China

    Hong-yu Zhao & Li-you Yang

  2. Network Center of CESEC, Beijing, 100840, China

    Yong-qiang Wang

  3. Graduate School of the Academy of Medical Sciences, Beijing, 100850, China

    Xue-yan Zhang

Authors
  1. Hong-yu Zhao
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Yong-qiang Wang
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Xue-yan Zhang
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Li-you Yang
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Wuhan University of Technology, Heping Road 1178, Wuchang District, 430081, Wuhan, Hubei, China

    Qiaohong Zu

  2. Hayes Park Central, Fujitsu Laboratories of Europe Ltd., Hayes End Road, UB4 8FE, Hayes, Middlesex, UK

    Bo Hu

  3. Department of Electrical and Electronics Engineering, Aksaray University, Merkez Kampüsü, 68100, Aksaray, Turkey

    Atilla Elçi

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Zhao, Hy., Wang, Yq., Zhang, Xy., Yang, Ly. (2013). Campus Network Operation and Maintenance Management and Service Based on ITIL Service Desk. In: Zu, Q., Hu, B., Elçi, A. (eds) Pervasive Computing and the Networked World. ICPCA/SWS 2012. Lecture Notes in Computer Science, vol 7719. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-37015-1_77

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-37015-1_77

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-37014-4

  • Online ISBN: 978-3-642-37015-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation