Abstract
Benchmarking (BM) has become one of the most popular management techniques. Since its development at Xerox Corporation in 1979 thousands of articles have been written about it [1,2]. Benchmarking has been used widely in all type of industries and countries [3]. Nandi and Banwet (2000) found 49 different definitions to benchmarking [4]. Many writers [5,6] have found Camp’s (1995) formulation ”Benchmarking is the search for industry best practices that will lead to superior performance” [7] the most cited and indicative definition. The most commonly cited typology is from the same source: the distinction between internal, competitive, functional and generic benchmarking [7,8].
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Torkki, P., Lillrank, P. (2013). Benchmarking as a Development Tool in Healthcare. In: Falcão e Cunha, J., Snene, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2013. Lecture Notes in Business Information Processing, vol 143. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36356-6_20
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DOI: https://doi.org/10.1007/978-3-642-36356-6_20
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