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The Development of an Evaluation Framework for Determining the Economic Value and Effectiveness of Internet Room Diagramming Solutions

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Information and Communication Technologies in Tourism 2013

Abstract

Through the application of Global Distribution Systems and Computer-Aided Design, Internet Room Diagramming Solutions (RDS) facilitates bilateral communication in virtual site inspection within complex meeting and event planning processes. RDS has been regarded as not only one of the most innovative ICT marketing media for raising the properties’ profiles of hotels and convention centres, but also as a practical tool to try out and to communicate planners’ ideas on meeting and event designs. However, there is little research specific to RDS in the hospitality management domain. A modified Delphi technique was employed with an expert panel to generate, validate and prioritise a comprehensive set of dimensions and criteria for measuring the economic value and effectiveness of a leading RDS in the marketplace, and a hierarchical structure of these criteria is presented. Interactive service quality and satisfaction of business partners were identified as the most critical criteria used for the measurement.

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Authors and Affiliations

  1. School of Arts, Social Sciences and Management, Queen Margaret University, Edinburgh, UK

    Kuan-Wen Lin, Andrew J. Frew & Joe Goldblatt

Authors
  1. Kuan-Wen Lin
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  2. Andrew J. Frew
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  3. Joe Goldblatt
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Corresponding author

Correspondence to Kuan-Wen Lin .

Editor information

Editors and Affiliations

  1. , Faculty of Communication Sciences, UniversitĂ  della Svizzera italiana, Via Giuseppe Buffi 13, Lugano, 6904, Switzerland

    Lorenzo Cantoni

  2. , College of Merchandising,, University of North Texas, Union Circle 1155, Denton, 76203-1100, Texas, USA

    Zheng (Phil) Xiang

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Lin, KW., Frew, A.J., Goldblatt, J. (2013). The Development of an Evaluation Framework for Determining the Economic Value and Effectiveness of Internet Room Diagramming Solutions. In: Cantoni, L., Xiang, Z. (eds) Information and Communication Technologies in Tourism 2013. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36309-2_29

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