Abstract
In systems where process executions are not strictly enforced by a predefined process model, obtaining reliable performance information is not trivial. In this paper, we analyzed an event log of a real-life process, taken from a Dutch financial institute, using process mining techniques. In particular, we exploited the alignment technique [2] to gain insights into the control flow and performance of the process execution. We showed that alignments between event logs and discovered process models from process discovery algorithms reveal insights into frequently occurring deviations and how such insights can be exploited to repair the original process models to better reflect reality. Furthermore, we showed that the alignments can be further exploited to obtain performance information. All analysis in this paper is performed using plug-ins within the open-source process mining toolkit ProM.
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References
Adriansyah, A., Buijs, J.C.A.M.: Mining Process Performance from Event Logs: The BPI Challenge, Case Study. Technical report, BPMcenter.org, BPM Center Report BPM-12-15 (2012)
van der Aalst, W.M.P., Adriansyah, A., van Dongen, B.F.: Replaying history on process models for conformance checking and performance analysis. Wiley Interdisciplinary Reviews: Data Mining and Knowledge Discovery 2(2), 182–192 (2012)
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Adriansyah, A., Buijs, J.C.A.M. (2013). Mining Process Performance from Event Logs. In: La Rosa, M., Soffer, P. (eds) Business Process Management Workshops. BPM 2012. Lecture Notes in Business Information Processing, vol 132. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36285-9_23
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DOI: https://doi.org/10.1007/978-3-642-36285-9_23
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-36284-2
Online ISBN: 978-3-642-36285-9
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