Abstract
Performance management is the comprehensive set of activities followed to establish, implement and improve an enterprise business performance. It includes defining expectations and accountabilities, setting performance standards and performance measures, and assessing results. It is the centralized and coordinated management of performance measures to: obtain the benefits and control not available from managing them individually and, achieve the enterprise intended strategic objectives and benefits.
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Reference
Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston: Harvard Business School Press.
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© 2013 Springer-Verlag Berlin Heidelberg
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van Aartsengel, A., Kurtoglu, S. (2013). Performance Management. In: A Guide to Continuous Improvement Transformation. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35904-0_7
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DOI: https://doi.org/10.1007/978-3-642-35904-0_7
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Publisher Name: Springer, Berlin, Heidelberg
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