Abstract
The purpose of this chapter on “Process Improvement and Management” is not about performing the systematic methodology for process improvement; it is about creating an optimal environment for effective implementation of process improvement and management within an enterprise business.
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Notes
- 1.
The term “Process Management” is sometimes used in the media to describe an organizational or managerial approach (referred to as “Management by Process) to the management of processes and some ongoing operations, which can be reduced to processes. An organization that adopts the “Management by Process” approach defines its activities as processes in a way that is consistent with the definition of process provided above.
References
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Jeston, J., & Nelis, J. (2008b). Management by process: A roadmap to sustainable business process management. Amsterdam/Boston: Elsevier/Butterworth-Heinemann.
Spitzer, D. R. (2007). Transforming performance measurement: Rethinking the way we measure and drive organizational success. New York: AMACOM: A Division of American Management Association.
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van Aartsengel, A., Kurtoglu, S. (2013). Process Improvement and Management. In: A Guide to Continuous Improvement Transformation. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35904-0_10
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DOI: https://doi.org/10.1007/978-3-642-35904-0_10
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