Abstract
Collecting the customers and stakeholders’ requirements is as much about defining and managing customers’ and stakeholders’ expectations as any other key project deliverables and will be the very foundation of completing to “process improvement” project. It is also about focusing the improvement effort by gathering information on the current situation. Its purpose is to build, as precisely as possible, a factual understanding of existing “process to be improved” conditions and problems or causes of underperformance. Cost, schedule, and quality planning are all built upon these requirements.
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van Aartsengel, A., Kurtoglu, S. (2013). Collecting V.O.C. Requirements. In: Handbook on Continuous Improvement Transformation. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35901-9_8
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DOI: https://doi.org/10.1007/978-3-642-35901-9_8
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