Develop Communication Management Plan

Abstract

Communication is the activity of conveying information. It requires a sender, a message, and an intended recipient. It also requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver has understood the message of the sender. Feedback is an essential part of communication. Communication ranks high among the factors leading to the success of a “process improvement” project. In particular, what is required is constant, effective communication among everyone involved in the project or affected by the “process to be improved.” Projects are made up of people getting things done. Getting the right things done in the right way requires communication among all the stakeholders. This chapter presents the project management processes for ensuring that the right people have the right information to make the necessary decisions and carry them out.