Introduction

Abstract

In today’s hyper-competitive international marketplace, with severe economic turmoil, “Continuous Improvement” transformation is a condition for achieving and sustaining success. For an enterprise business not just to perform excellently, but to perform excellently consistently there must be improvement efforts in both the “Continuous Improvement” philosophy and break-through improvement methodology. Every enterprise business must have systematic methods for making smart decisions, attacking problems, improving its products (i.e. tangible products) and services (i.e. intangible products), repelling competitors, and keeping customers delighted. Anything less than a systematic, disciplined approach is leaving the enterprise business future in the hands of chance.