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Key Factors in Managing IT Outsourcing Relationships

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Book cover Information Systems, E-learning, and Knowledge Management Research (WSKS 2011)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 278))

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Abstract

Relationship management in IT Outsourcing (ITO) is today an important concern in many organizations. In the review of research literature regarding relationship management in IT outsourcing we have found a lot research on best practices but not on key factors. Therefore our research goal has looked to find the key factors in managing IT outsourcing relationships that are including the best practices in ITO relationships. The results of this research has due to a list of six key factors that includes the best practices that were elicited from the IT outsourcing relationships research and which were applied in the case of three organizations in Sweden. The analysis of the results has shown both deviations as well as compliances between the theory and practices, but also deviations between the views of these key factors in the studied organizations.

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Author information

Authors and Affiliations

  1. School of Information and Communication Technology, Royal Institute of Technology (KTH), Isafjordsgatan 39, 164 40, Kista, Sweden

    Hari Nugroho & Gamaludin Al Afghani

  2. Department of Computer and Systems Sciences, Stockholm University, Isafjordsgatan 39, 164 40, Kista, Sweden

    Georg Hodosi & Lazar Rusu

Authors
  1. Hari Nugroho
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  2. Gamaludin Al Afghani
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  3. Georg Hodosi
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  4. Lazar Rusu
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Editor information

Editors and Affiliations

  1. The American College of Greece, Agia Paraskevi, Athens, Greece

    Miltiadis D. Lytras

  2. Ghent University, Gent, Belgium

    Da Ruan

  3. College of Education and Human Development, University of Minnesota, Minneapolis, MN, USA

    Robert D. Tennyson

  4. University of Oviedo, Oviedo-Asturias, Spain

    Patricia Ordonez De Pablos

  5. Universidad de Salamanca, Salamanca, Spain

    Francisco José García Peñalvo

  6. Department of Computer and Systems Sciences, Stockholm University, Kista, Sweden

    Lazar Rusu

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© 2013 Springer-Verlag Berlin Heidelberg

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Nugroho, H., Afghani, G.A., Hodosi, G., Rusu, L. (2013). Key Factors in Managing IT Outsourcing Relationships. In: Lytras, M.D., Ruan, D., Tennyson, R.D., Ordonez De Pablos, P., García Peñalvo, F.J., Rusu, L. (eds) Information Systems, E-learning, and Knowledge Management Research. WSKS 2011. Communications in Computer and Information Science, vol 278. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35879-1_7

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  • DOI: https://doi.org/10.1007/978-3-642-35879-1_7

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-35878-4

  • Online ISBN: 978-3-642-35879-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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