Abstract
During consultations, doctors often have to deal with challenging situations. They can be caused by characteristics of the patients, the content, the communication channel or any combination of these. When patients are challenging, clearly structuring the interaction and acknowledging the patient may help. When dealing with sensitive or taboo topics, particular care and sensitivity are required. Finally, in telephone and other mediated consultations, an explicit and systematic approach to communication can facilitate the conversation. This chapter provides an overview of a range of challenging situations doctors are likely to encounter and provides strategies to address them.
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Van de Poel, K., Vanagt, E., Schrimpf, U., Gasiorek, J. (2013). Special Challenges in Medical Communication. In: Communication Skills for Foreign and Mobile Medical Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-35112-9_5
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DOI: https://doi.org/10.1007/978-3-642-35112-9_5
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