Abstract
Remote delivery of services using geographically distributed service delivery locations has emerged as a popular and viable business model. Examples of services delivered in this manner are software services, business process outsourcing services, customer support centers, etc. The very nature of services and the fragile nature of the business environments in global delivery locations accentuates the role of uncertainty in planning for business continuity. We model the problem of critical service contingency planning based on recourse actions. We present an O(logn)-approximation algorithm, generalizations to other planning problems under uncertainty, and present preliminary empirical results.
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© 2012 Springer-Verlag Berlin Heidelberg
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Kenkre, S., Kondapally, R., Pandit, V. (2012). Algorithmic Aspects of Planning under Uncertainty for Service Delivery Organizations. In: Liu, C., Ludwig, H., Toumani, F., Yu, Q. (eds) Service-Oriented Computing. ICSOC 2012. Lecture Notes in Computer Science, vol 7636. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-34321-6_47
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DOI: https://doi.org/10.1007/978-3-642-34321-6_47
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-34320-9
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