Abstract
In several relevant applicative domains, handling a high-level business process requires coordinating a variety of fragmented software systems, and coping with complex dynamics that crucially depend on non-controllable events and actions, also coming from external services. In these cases, the effective management of the process stands on the ability to continuously identify, aggregate, and correlate the relevant events from a variety of independent sources, and to timely enact coordination actions. This is a significant challenge for the existing modeling and monitoring solutions.
In this paper, we discuss SMART, a solution designed to support operative business process management under these premises. SMART offers a flexible and agile modeling approach, where external services, information sources and proprietary support systems systems can be meaningfully and smoothly integrated according to business logics, to result into “operative consoles” which can be used as effective coordination tools. We demonstrate the key features and advantages of SMART through a sample application to support conference organization.
This work is supported by project ”SMART 4U: User-Centric Platform for the Internet of Services”, funded by the Operational Programme ”Fondo Europeo di Sviluppo Regionale (FESR) 2007-2013” of the Province of Trento.
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Bertoli, P., Kazhamiakin, R., Nori, M., Pistore, M. (2012). SMART: Modeling and Monitoring Support for Business Process Coordination in Dynamic Environments. In: Abramowicz, W., Domingue, J., Węcel, K. (eds) Business Information Systems Workshops. BIS 2012. Lecture Notes in Business Information Processing, vol 127. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-34228-8_23
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DOI: https://doi.org/10.1007/978-3-642-34228-8_23
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