KTP and M-Commerce: Innovation in the Building Industry

  • Paul CrowtherEmail author
Part of the Smart Innovation, Systems and Technologies book series (SIST, volume 18)


In spite of practical e-commerce and m-commerce issues being regarded as solved problems by the academic community, small to medium sized enterprises are still having implementation problems. Likewise, academics are not always fully aware of the issues facing industry in terms of adoption of new (and not so new) technologies and adaptation of processes.

This paper will examine the nature of KTP’s (knowledge transfer partnerships) and a case study involving an m-commerce project in the building industry. This is innovative for this sector giving the company which is the subject of the case study a potential first mover advantage. Factors to be considered when developing contemporary e-commerce projects and the challenges of m-commerce will be discussed.


Knowledge Transfer Customer Relationship Management Building Industry Critical Success Factor Intangible Benefit 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Addison, T.: E-commerce project development risks: evidence from a Delphi survey. International Journal of Information Management 23, 25–40 (2003)CrossRefGoogle Scholar
  2. ATG (Art Technology Group), e-commerce: A guide for small and Medium Enterprises (2010), white paper available at (last accessed June 30, 2011)
  3. Baird, N., Rowen, S.: After the Storm: Connecting with the New Online Consumer (2011), benchmark report available at (last accessed June 30, 2011)
  4. Chaffey, D.: E-Business and E-Commerce Management, 3rd edn. Prentice Hall, Harlow (2007)Google Scholar
  5. Cook, S.D.N., Brown, J.S.: Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing. Organization Science 10(4), 381–400 (1999)CrossRefGoogle Scholar
  6. European Commission: Enterprise and Industry, Small and medium-sized enterprises (SMEs) SME Definition (2011), (last accessed November 22, 2011)
  7. Crowther, P.: Knowledge Transfer Partnership - A Case Study from the Building Industry. In: Proceedings of 11th International Conference on Knowledge, Culture and Change in Organisations, Madrid (June 2011)Google Scholar
  8. Johnson, G., Whittington, R., Scholes, K.: Exploring Strategy, 9th edn. Prentice Hall, Harlow (2011)Google Scholar
  9. Lee, Y., Kozar, K.A.: Investigating the effect of website quality on e-business success: An analytic hierarchy process (AHP) approach. Decision Support Systems 42, 1381–1401 (2006)Google Scholar
  10. Sommerville, I.: Software Engineering, 6th edn. Addison-Wesley, Harlow (2001)Google Scholar
  11. Sung, T.K.: E-commerce critical success factors: East vs. West. Technological Forecasting and Social Change 73, 1161–1177 (2004)CrossRefGoogle Scholar
  12. Turban, E., King, D., Viehland, D., Lee, J.: Electronic Commerce 2006, A Managerial Perspective. Pearson Prentice Hall, New Jersey (2006)Google Scholar
  13. Wang, E.T.G., Lin, C.C., Jiang, J.J., Klein, G.: Improving enterprise resource planning (ERP) fit to organizational process through knowledge transfer. International Journal of Information Management 27, 200–212 (2007)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.Faculty of Arts, Computing, Engineering and SciencesSheffield Hallam UniversitySheffieldUK

Personalised recommendations