Abstract
This paper reports the first step in a series of studies to design the interaction behaviors of an outdoor robotic guide. We describe and report the use case development carried out to identify effective human tour guide behaviors. In this paper we focus on non-verbal communication cues in gaze, gestures and movements. The work reported involves the observation of human tour guide behaviors and visitor responses as well as interviews with guides. An affinity diagram is used to identify effective communication cues of human guides and the relations between them. The opportunities for a robotic guide are discussed. We argue that human guide behaviors and strategies cannot be one-on-one applied to robot tour guides. Instead, we aim to develop abstractions of the human behaviors, appropriate for robot tour guides and effective in realizing visitor engagement. The results of this study will be used to create a first Fun Robotic Outdoor Guide prototype with the abstracted interactive robot guide behaviors implemented to assess the effects on visitor experience in ‘the wild.’
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Karreman, D.E., van Dijk, E.M.A.G., Evers, V.: Using the visitor experiences for mapping the possibilities of implementing a robotic guide in outdoor sites. In: The 21th IEEE International Symposiums on Robot and Human Interactive Communication, ROMAN 2012 (2012); Accepted as regular paper (2012)
Thrun, S., Bennewitz, M., Burgard, W., Cremers, A.B., Dellaert, F., Fox, D., Hahnel, D., Rosenberg, C., Roy, N., Schulte, J., et al.: MINERVA: A second-generation museum tour-guide robot. In: Proceedings of the 1999 IEEE International Conference on Robotics and Automation, pp. 1999–2005. IEEE, Detroit (1999)
Shiomi, M., Kanda, T., Ishiguro, H., Hagita, N.: Interactive humanoid robots for a science museum. In: HRI 2006, pp. 305–312. ACM, Salt Lake City (2006)
Burgard, W., Cremers, A.B., Fox, D., Hähnel, D., Lakemeyer, G., Schulz, D., Steiner, W., Thrun, S.: Experiences with an interactive museum tour-guide robot. Artificial Intelligence 114, 3–55 (1999)
Mutlu, B., Forlizzi, J., Hodgins, J.: A Storytelling Robot: Modeling and Evaluation of Human-like Gaze Behavior. In: 2006 6th IEEERAS International Conference on Humanoid Robots, pp. 518–523. IEEE (2006)
Kuno, Y., Sadazuka, K., Kawashima, M., Yamazaki, K., Yamazaki, A., Kuzuoka, H.: Museum Guide Robot Based on Sociological Interaction Analysis. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 2007, pp. 1191–1194. ACM, New York (2007)
Duffy, B.R.: Anthropomorphism and the social robot. Robotics and Autonomous Systems 42, 177–190 (2003)
Kanda, T., Miyashita, T., Osada, T.: Analysis of Humanoid Appearances in Human – Robot Interaction. IEEE Robotics 24, 725–735 (2008)
Uyen Tran, L., King, H.: The Professionalization of Museum Educators: The Case in Science Museums. Museum Management and Curatorship 22, 131–149 (2007)
Best, K.: Making museum tours better: understanding what a guided tour really is and what a tour guide really does. Museum Management and Curatorship 27, 35–52 (2012)
Wynn, J.R.: City Tour Guides: Urban Alchemists at Work. City & Community 9, 145–164 (2010)
Courage, C., Baxter, K.: Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques. Morgan Kaufmann (2005)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Karreman, D.E., van Dijk, E.M.A.G., Evers, V. (2012). Contextual Analysis of Human Non-verbal Guide Behaviors to Inform the Development of FROG, the Fun Robotic Outdoor Guide. In: Salah, A.A., Ruiz-del-Solar, J., Meriçli, Ç., Oudeyer, PY. (eds) Human Behavior Understanding. HBU 2012. Lecture Notes in Computer Science, vol 7559. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-34014-7_10
Download citation
DOI: https://doi.org/10.1007/978-3-642-34014-7_10
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-34013-0
Online ISBN: 978-3-642-34014-7
eBook Packages: Computer ScienceComputer Science (R0)