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Assessment of Strategy Cascading Quality and Improvement Performance

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Strategy Deployment in Business Units

Part of the book series: Contributions to Management Science ((MANAGEMENT SC.))

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Abstract

This chapter elaborates the variables for strategy cascading quality and improvement performance, which are a prerequisite for the quantitative analysis to follow in the next chapter. Section 6.1 elaborates the three variables (coordination, enabling, and consistency) for strategy cascading quality based on findings from the case interviews. Section 6.2 elaborates the three variables (overall target achievement, production target achievement, and non-quality expenses) for improvement performance based on CORE’s archival data. This section also includes a case-by-case description of that data.

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Notes

  1. 1.

    The acronym MTM stands for “methods time measurement”, a common industrial engineering technique for analyzing and optimizing the workplace.

  2. 2.

    Customer-line returns are defective products detected and returned by the OEM customer’s receiving department or assembly line.

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    Maik Schlickel

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Schlickel, M. (2013). Assessment of Strategy Cascading Quality and Improvement Performance. In: Strategy Deployment in Business Units. Contributions to Management Science. Physica, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33621-8_6

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