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Public Administration Workflows Re-engineering: An Agent-Based M&S Approach

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Multiagent Systems and Applications

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 45))

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Abstract

Workflows in Public Administration (PA) can be mainly classified as inter-organization processes and cannot be modeled using standard methods such as Petri-nets or WF-Nets, but need new modeling paradigms to describe: i) the structure of the organization; ii) the factors that influence the execution of the workflow and iii) the actors (humans and IT systems) that interact with the workflow, generating the workload. This chapter describes the experience matured by the authors in the design and implementation of an agent-based modeling and simulation framework to support the re-engineering of Public Administration workflows. The project, started in late 2003, faced the challenge of analyze, evaluate the performance and finally re-engineer a Public Administration process of the Presidency of Counseil of Ministers: the IT infrastructure management and the service provisioning process. The project was developed at the Italian Prime Minister Office for Informatics and Telematics headed by the second Author. From the solution initially developed to solve this specific problem we built a general framework to support Public Administration processes re-engineering. This framework, named Wf-Simulator, has been successfully used in real workflow modeling and simulation. The chapter describes the initial project, the Wf-Simulator framework and three real case studies: service provisioning in PA, day hospital surgery admission and blood examination management.

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Authors and Affiliations

  1. Department of Civil Engineering and Computer Science Engineering, University of Rome Tor Vergata, Via del Politecnico 1, 00133, Roma, Italy

    Emiliano Casalicchio & Salvatore Tucci

Authors
  1. Emiliano Casalicchio
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  2. Salvatore Tucci
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Correspondence to Emiliano Casalicchio .

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Editors and Affiliations

  1. , Institute of Informatics, University of Gdańsk, ul. Wita Stwosza 57 80-952, Gdańsk, Poland

    Maria Ganzha

  2. , School of Electrical and, University of South Australia, South Australia, 5095, Australia

    Lakhmi C. Jain

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Casalicchio, E., Tucci, S. (2013). Public Administration Workflows Re-engineering: An Agent-Based M&S Approach. In: Ganzha, M., Jain, L. (eds) Multiagent Systems and Applications. Intelligent Systems Reference Library, vol 45. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33323-1_10

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  • DOI: https://doi.org/10.1007/978-3-642-33323-1_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33322-4

  • Online ISBN: 978-3-642-33323-1

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