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Towards an Overarching Classification Model of CSCW and Groupware: A Socio-technical Perspective

  • Armando Cruz
  • António Correia
  • Hugo Paredes
  • Benjamim Fonseca
  • Leonel Morgado
  • Paulo Martins
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7493)

Abstract

The development of groupware systems can be supported by the perspectives provided by taxonomies categorizing collaboration systems and theoretical approaches from the multidisciplinary field of Computer-Supported Cooperative Work (CSCW). In the last decades, multiple taxonomic schemes were developed with different classification dimensions, but only a few addressed the socio-technical perspective that encompasses the interaction between groups of people and technology in work contexts. Moreover, there is an ambiguity in the use of the categories presented in the literature. Aiming to tackle this vagueness and support the development of future groupware systems aware of social phenomena, we present a comprehensive classification model to interrelate technological requirements with CSCW dimensions of communication, coordination, cooperation, time and space, regulation, awareness, group dynamics, and complementary categories obtained from a taxonomic literature review.

Keywords

CSCW groupware taxonomy classification scheme meta-review socio-technical requirements group process support 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Armando Cruz
    • 1
  • António Correia
    • 2
  • Hugo Paredes
    • 3
  • Benjamim Fonseca
    • 3
  • Leonel Morgado
    • 3
  • Paulo Martins
    • 3
  1. 1.Centro de Estudos em Educação, Tecnologias e Saúde, ESTGLInstituto Politécnico de Viseu, Campus Politécnico de ViseuViseuPortugal
  2. 2.UTAD – University of Trás-os-Montes e Alto DouroVila RealPortugal
  3. 3.INESC TEC/UTADVila RealPortugal

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