Training Conflict Management in a Collaborative Virtual Environment

  • Katharina Emmerich
  • Katja Neuwald
  • Julia Othlinghaus
  • Sabrina Ziebarth
  • H. Ulrich Hoppe
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7493)


In this paper we present a collaborative serious game for conflict management training in a role-playing scenario. The game ColCoMa (Collaborative Conflict Management) engages two players to participate in a conversation lead by an AIML chat bot mediator in a 2D virtual environment. Learning how to behave in conflict solving talks is supported by the separation of the game into a conversation phase and a reflection phase, causing players to change their perspective. Additionally, the learning process is emphasized by means of adaptive feedback based on individual analyses. Due to a multi-agent architecture approach, our implementation can be used as an easily adaptable framework for related collaborative learning scenarios.


collaboration multi-agent architecture conflict management serious games role-play 


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© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Katharina Emmerich
    • 1
  • Katja Neuwald
    • 1
  • Julia Othlinghaus
    • 1
  • Sabrina Ziebarth
    • 1
  • H. Ulrich Hoppe
    • 1
  1. 1.University of Duisburg-EssenDuisburgGermany

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