Skip to main content
SpringerLink
Log in

ERP Post-adoption: Use and Value – An Empirical Study on Portuguese SMEs

  • Conference paper
Knowledge and Technologies in Innovative Information Systems (MCIS 2012)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 129))

Included in the following conference series:

Abstract

Both academics and practitioners have a growing interest in information technology (IT) value. This is particularly important in cases of systems such as enterprise resource planning (ERP), as the use of these systems involves significant investment. In this study we seek to measure and examine determinants of ERP use and value. Based on the diffusion of innovation (DOI) literature to explain ERP use and resource-based view (RBV) theory to explain ERP value, we develop a research model, on which nine hypotheses are postulated for measuring ERP in post-adoption stages and its consequences on Portuguese small and medium enterprise (SME) performance. The model was tested through structural equation modelling (SEM) on a dataset of 134 firms web-surveyed. We find that compatibility, best practices, complexity, efficiency, training, and competitive pressure are important determinants of ERP use. Together with use, collaboration and analytics capabilities will contribute to ‘ERP value’. Even though this study provides insight into how SMEs use and extract value from ERP, unlike the typical focus on ERP adoption reported in the literature, this study focuses on post-adoption stages, linking actual usage with value creation.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 54.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 72.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  • Antero, M., Riis, P.H.: Strategic Management of Network Resources: A Case Study of an ERP Ecosystem. International Journal of Enterprise Information Systems 7(2), 18–33 (2011)

    Article  Google Scholar 

  • Bendoly, E., Kaefer, F.: Business technology complementarities: impacts of the presence and strategic timing of ERP on B2B e-commerce technology efficiencies. Omega 32(5), 395–405 (2004)

    Article  Google Scholar 

  • Bharadwaj, A.S.: A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly 24(1), 169–196 (2000)

    Article  Google Scholar 

  • Bradford, M., Florin, J.: Examining the role of innovation diffusion factors on the implementation success of enterprise resource planning systems. International Journal of Accounting Information Systems 4(3), 205–225 (2003)

    Article  Google Scholar 

  • Buonanno, G., Faverio, P., Pigni, F., Ravarini, A., Sciuto, D., Tagliavini, M.: Factors affecting ERP system adoption: A comparative analysis between SMEs and large companies. Journal of Enterprise Information Management 18(1), 384–426 (2005)

    Article  Google Scholar 

  • Calisir, F., Calisir, F.: The Relation of Interface Usability Characteristics, Perceived Usefulness, and Perceived Ease of Use to End-User Satisfaction with Enterprise Resource Planning (ERP) Systems. Computers in Human Behavior 20(4), 505–515 (2004)

    Article  Google Scholar 

  • Chang, H.-H., Chou, H.-W., Yin, C.-P., Lin, C.I.: ERP Post-Implementation Learning, ERP Usage and Individual Performance Impact. In: PACIS 2011 Proceedings, paper 35 (2011)

    Google Scholar 

  • Chou, S.W., Chang, Y.C.: The implementation factors that influence the ERP (enterprise resource planning) benefits. Decision Support Systems 46(1), 149–157 (2008)

    Article  MathSciNet  Google Scholar 

  • Chiang, A.: Creating Dashboards: The Players and Collaboration You Need for a Successful Project. Business Intelligence Journal 14(1), 59–63 (2009)

    Google Scholar 

  • Yu, C.-S.: Causes influencing the effectiveness of the post-implementation ERP system. Industrial Management & Data Systems 105(1), 115–132 (2005)

    Article  Google Scholar 

  • Chuang, T., Nakatani, K., Zhou, D.: An exploratory study of the extent of information technology adoption in SMEs: An application of Upper Echelon Theory. Journal of Enterprise Information Management 22(2), 183–196 (2009)

    Article  Google Scholar 

  • Cooper, R., Zmud, R.: Information Technology Implementation Research: A Technological Diffusion Approach. Management Science 3(2), 123–139 (1990)

    Article  Google Scholar 

  • Davenport, T.H.: Putting the enterprise into the enterprise system. Harvard Business Review 76(4), 121–131 (1998)

    Google Scholar 

  • Davenport, T.H., Harris, J.G.: Competing on Analytics: The New Science of Winning. Harvard Business School Press (2007)

    Google Scholar 

  • Devaraj, S., Kohli, R.: Performance impacts of information technology: Is actual usage the missing link? Management Science 49(3), 273–289 (2003)

    Article  Google Scholar 

  • Elbertsen, L., Benders, J., Nijssen, E.: ERP use: exclusive or complemented? Industrial Management & Data Systems 106(6), 811–824 (2006)

    Article  Google Scholar 

  • Fosser, E., Leister, O.H., Moe, C.E.: Organizations and vanilla software: What do we know about ERP systems and competitive advantage? In: 16th European Conference on Information Systems, vol. 8(11), pp. 2460–2471 (2008)

    Google Scholar 

  • Gattiker, T.F., Goodhue, D.L.: What happens after ERP implementation on plant-level outcomes. MIS Quarterly 29(3), 559–585 (2005)

    Google Scholar 

  • Hair, J., Anderson, R., Tatham, R., Black, W.: Multivariate Data Analysis. Prentice Hall, Upper Saddle River (1998)

    Google Scholar 

  • Häkkinen, L., Hilmola, O.P.: Life after ERP implementation: Long-term development of user perceptions of system success in an after-sales environment. Journal of Enterprise Information Management 21(3), 285–310 (2008)

    Article  Google Scholar 

  • Hedman, J., Kalling, T.: The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems 12, 49–59 (2003)

    Article  Google Scholar 

  • Hitt, L.M., Wu, D.J., Zhou, X.: Investment in enterprise resource planning: business impact and productivity measures. Journal of Management Information Systems 19(1), 71–98 (2002)

    Article  Google Scholar 

  • Ho, C., Tai, Y.: Strategies for the adaptation of ERP systems. Industrial Management & Data Systems 104(3), 234–251 (2004)

    Article  Google Scholar 

  • Klaus, H., Rosemann, M., Guy, G.G.: What is ERP? Information Systems Frontiers 2(2), 141–162 (2000)

    Article  Google Scholar 

  • Kositanurit, B., Ngwenyama, O., Osei-Bryson, K.: An exploration of factors that impact individual performance in an ERP environment: An analysis using multiple analytical techniques. European Journal of Information Systems 15, 556–568 (2006)

    Article  Google Scholar 

  • Low, C., Chen, Y., Wu, M.: Understanding the determinants of cloud computing adoption. Industrial Management & Data Systems 111(7), 1006–1023 (2011)

    Article  Google Scholar 

  • Mabert, V., Soni, A., Venkataramanan, M.A.: Enterprise resource planning: measuring value. Production Inventory Management Journal 42(3), 46–52 (2001)

    Google Scholar 

  • Malhotra, N., Birks, D.: Marketing Research: An Applied Approach, 3rd edn. Financial Times Press, Edinburg (2007)

    Google Scholar 

  • Mata, F.J., Fuerst, W.L., Barney, J.B.: Information technology and sustained competitive advantage: A resource-based analysis. MIS Quarterly 9(4), 487–505 (1995)

    Article  Google Scholar 

  • Nah, F., Tan, X., The, S.H.: An Investigation on End-Users Acceptance of Enterprise Systems. Information Resources Management Journal 17(3), 32–53 (2004)

    Article  Google Scholar 

  • Nicolaou, A.I.: Firm Performance Effects in Relation to the Implementation and Use of Enterprise Resource Planning Systems. Journal of Information Systems 18(2), 79–105 (2004)

    Article  MathSciNet  Google Scholar 

  • Nicolaou, A., Bhattacharya, S.: Organizational performance effects of ERP systems usage: the impact of post implementation changes. International Journal of Accounting Information Systems 7, 18–35 (2006)

    Article  Google Scholar 

  • Nicolaou, A.I., Bhattacharya, S.: Sustainability of ERPs performance outcomes: the role of post-implementation review quality. International Journal of Accounting Information Systems 9, 43–60 (2008)

    Article  Google Scholar 

  • Oliveira, T., Martins, M.F.: Understanding e-business adoption across industries in European countries. Industrial Management & Data Systems 110(9), 1337–1354 (2010)

    Article  Google Scholar 

  • Oliveira, T., Martins, M.F.: Literature Review of Information Technology Adoption Models at Firm Level. The Electronic Journal Information Systems Evaluation 14(1), 110–121 (2011)

    Google Scholar 

  • O’Leary, D.: Enterprise resource planning: systems, life cycle, electronic commerce, and risk. Cambridge Univ. Press, New York (2000)

    Book  Google Scholar 

  • Park, J.H., Suh, H.J., Yang, H.D.: Perceived absorptive capacity of individual users in performance of enterprise resource planning (ERP) usage: The case for Korean firms. Information & Management 44, 300–312 (2007)

    Article  Google Scholar 

  • Rajagopal, P.: An innovation-diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information & Management 40, 87–114 (2002)

    Article  Google Scholar 

  • Raymond, L., Uwizeyemungu, S.: A profile of ERP adoption in manufacturing SMEs. Journal of Enterprise Information Management 20(4), 487–502 (2007)

    Article  Google Scholar 

  • Rhodes, J., Lok, P., Yang, S., Bambacas, M.: Resource based view of intangibles on ERP systems implementation and organizational performance in China. Journal of Global Strategic Management 5, 87–96 (2009)

    Google Scholar 

  • Rogers, E.M.: Diffusion of innovations, 4th edn. The Free Press, New York (1995)

    Google Scholar 

  • Ruivo, P., Neto, M.: Sustainable enterprise KPIs and ERP post-adoption. In: 6th Iberian Conference on Information Systems and Technologies (CISTI), vol. 1, pp. 1–7 (2011)

    Google Scholar 

  • Ruivo, P., Oliveira, T., Neto, M.: ERP post-adoption: value impact on firm performance. In: 7th Iberian Conference on Information Systems and Technologies (CISTI), paper 162 (2012)

    Google Scholar 

  • Shahin, D., Ainin, S.: The influence of organizational factors on successful ERP implementation. Management Decision 49(6), 911–926 (2011)

    Article  Google Scholar 

  • Straub, D.: Validating instruments in MIS research. MIS Quarterly 13(2), 147–169 (1989)

    Article  MathSciNet  Google Scholar 

  • Velcu, O.: Exploring the effects of ERP systems on organizational performance: evidence from Finnish companies. Industrial Management & Data Systems 107(9), 1316–1334 (2007)

    Article  Google Scholar 

  • Wenrich, K., Ahmad, N.: Lessons learned during a decade of ERP experience: A case study. International Journal of Enterprise Information Systems 5(1), 55–73 (2009)

    Article  Google Scholar 

  • Zhang, Z., Lee, M.K.O., Huang, P., Zhang, L., Huang, X.: A framework of ERP systems implementation success in China: An empirical study. International Journal of Production Economics 98(1), 56–80 (2005)

    Article  Google Scholar 

  • Zhu, K., Kraemer, K.L.: Post-adoption variations in usage and value of e-business by organizations: Cross-country evidence from the retail industry. Information Systems Research 16(1), 61–84 (2005)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. ISEGI, Universidade Nova de Lisboa, Campus de Campolide, 1070-312, Lisbon, Portugal

    Pedro Ruivo, Tiago Oliveira & Miguel Neto

Authors
  1. Pedro Ruivo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Tiago Oliveira
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Miguel Neto
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Dep. Sistemas de Informação, Universidade do Minho, Guimaraes, Portugal

    Hakikur Rahman  & Isabel Ramos  & 

  2. Instituto Politecnico do Porto, S. Mamede Infesta, Portugal

    Anabela Mesquita

  3. Dipt. di Elettronica e Informazione, Politecnico di Milano, Milano, Italy

    Barbara Pernici

Rights and permissions

Reprints and permissions

Copyright information

© 2012 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Ruivo, P., Oliveira, T., Neto, M. (2012). ERP Post-adoption: Use and Value – An Empirical Study on Portuguese SMEs. In: Rahman, H., Mesquita, A., Ramos, I., Pernici, B. (eds) Knowledge and Technologies in Innovative Information Systems. MCIS 2012. Lecture Notes in Business Information Processing, vol 129. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33244-9_5

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-33244-9_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33243-2

  • Online ISBN: 978-3-642-33244-9

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation