Advertisement

Information Seeking Strategies in Organizational Information Architecture

  • Andrea Herbst
  • Jan vom Brocke
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 129)

Abstract

Organizational users daily manage a tremendous amount of information. Their management can be challenging for many users. Especially retrieving unstructured information from the organizational file server involves often major difficulties. Causes are, for instance, an intransparent filing structure as well as limited search and retrieving functions. Failure of information retrieval can result in major organizational inefficiencies such as recreating already existing information or wrong decision making due to an incomplete information base. Locating needed information requires the user’s engagement in an information search process in the organizational information infrastructure. This search process shows usually different information seeking behaviors. The paper at hand reports on an empirical study on information seeking strategies of users in the organizational information architecture and in particular at the organizational file server. Investigating such information seeking strategies can help to identify information seeking patterns of organizational users as well as determining information seeking problems, which influence the users’ decision on the search strategy. The results of the study indicate that users apply many different strategies when searching information on the file server. The strategies which are applied depend on the user’s personal preferences, information seeking constraints as well as problems encountered during the information search process. A further important aspect on the selection of the search strategy is the level of contextual information about the needed item a user might possess. It is hoped that the identification of the search patterns can inform information system designers for developing innovative systems and interfaces which facilitate a more effective and efficient information search process.

Keywords

Information-seeking strategies information-seeking constraints document management organizational file server 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Alvarado, C., Teevan, J., Ackerman, M.S., Karger, D.: Surviving the Information Explosion: How People Find Their Electronic Information (2003), http://dspace.mit.edu/handle/1721.1/6713
  2. 2.
    Boardman, R., Sasse, M.A.: Stuff goes into the computer and doesn’t come out: a cross-tool study of personal information management. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI 2004), pp. 583–590 (2004)Google Scholar
  3. 3.
    Kolekta, R., Baboo, J., Machaka, P., Chandran, G.: Databases–Personal Information Management (2012), http://people.cs.uct.ac.za/~gchandran/PIM%20-%20DB%20Final%20version%207%20%28greg%20robert%20Pheeha%29.pdf
  4. 4.
    Puzicha, J.: Finding information: intelligent retrieval & categorization (2011), http://www.aiim.org/pdfdocuments/36879.pdf
  5. 5.
    Farhoomand, A.F., Drury, D.H.: Managerial information overload. Communications of the ACM 45, 127–131 (2002)CrossRefGoogle Scholar
  6. 6.
    Feldman, S.: The high cost of not finding information. KM World 13, 8–10 (2004)Google Scholar
  7. 7.
    Belkin, N.J., Marchetti, P.G., Cool, C.: BRAQUE: Design of an interface to support user interaction in information retrieval. Information Processing & Management 29, 325–344 (1993)CrossRefGoogle Scholar
  8. 8.
    Wilson, T.D.: Models in information behaviour research. Journal of Documentation 55, 249–270 (1999)CrossRefGoogle Scholar
  9. 9.
    Kuhlthau, C.C.: Inside the search process: Information seeking from the user’s perspective. Journal of the American Society for Information Science 42, 361–371 (1991)CrossRefGoogle Scholar
  10. 10.
    Ellis, D.: A behavioural approach to information retrieval system design. Journal of Documentation 45, 171–212 (1989)CrossRefGoogle Scholar
  11. 11.
    Ellis, D., Haugan, M.: Modelling the information seeking patterns of engineers and research scientists in an industrial environment. Journal of Documentation 53, 384–403 (1997)CrossRefGoogle Scholar
  12. 12.
    Leckie, G.J., Pettigrew, K.E., Sylvain, C.: Modeling the information seeking of professionals: a general model derived from research on engineers, health care professionals, and lawyers. The Library Quarterly 66, 161–193 (1996)CrossRefGoogle Scholar
  13. 13.
    Benbasat, I., Goldstein, D.K., Mead, M.: The case research strategy in studies of information systems. MIS Quarterly 11, 369–386 (1987)CrossRefGoogle Scholar
  14. 14.
    Hartley, J.: Case study research. In: Cassell, C., Symon, G. (eds.) Essential Guide to Qualitative Methods in Organizational Research, pp. 323–333. Sage Publications, Thousand Oaks (2004)Google Scholar
  15. 15.
    Eisenhardt, K.M.: Building theories from case study research. Academy of Management Review 14, 532–550 (1989)Google Scholar
  16. 16.
    Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Thousand Oaks (2003)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Andrea Herbst
    • 1
  • Jan vom Brocke
    • 1
  1. 1.Fürst-Franz-Josef-StrasseUniversity of LiechtensteinVaduzLiechtenstein

Personalised recommendations