Users’ Commitment in Information System Implementation: The Role of Technological Frames

  • Irene Cardoso
  • Mário Caldeira
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 129)


Many attempts at implementing Healthcare Information Technology (HIT) have failed. Studies have pointed to the importance of commitment from all levels during implementation as well as organizational commitment as being central to achieving the desired IT benefits. A case study analysis of two public Portuguese hospitals is undertaken, focusing on stakeholder commitment to the IS/IT implementation. An understanding is sought of the commitment, perceptions, assumptions and knowledge that health professionals hold regarding IT adoption. A qualitative and interpretative approach is used employing semi-structured interviews and document analysis. Technological Frames of Reference (TFR) and The Three Component Model of Organizational Commitment provided a theoretical grounding for analyzing the data collected. Three TFR relevant to the development of commitment and benefit achievement were identified: Control, Liability and Protection.


HIT (Healthcare Information Technology) Commitment Technological Frames of Reference (TFR) 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Irene Cardoso
    • 1
  • Mário Caldeira
    • 2
  1. 1.ISEGTechnical University of LisbonAlbufeiraPortugal
  2. 2.ISEGTechnical University of LisbonLisboaPortugal

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