Information Systems Success: Measuring Wiki Implementation Success, Based on the DeLone & McLean Model

  • João Alexandre
  • Pedro Isaías
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 129)


In all the organizations, the information systems should see the success of its implementation measured. This paper tests the DeLone & McLean (2003) information systems success model using a wiki implementation.

From the model, the measures to be studied were elaborated in diverse questions having a 6-point Likert scale for the answers. Several identifiable validation relationships in the proposed model, on which the study has been based, were summarised as seven hypotheses of relationships between the variables. The paper uses the Structural Equation Modelling (SEM) technique to test the referred hypotheses.

The model has proved its validity and suitability for the measurement of web 2.0 tools, and the model explained an amount exceeding 75% the results obtained.

The results show that the satisfaction of the user is a strong inducer of liquid benefits, at individual and organizational level, in line with other studies in the literature.


Information Systems Success Success Measures Structural Equation Modelling (SEM) Wiki 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • João Alexandre
    • 1
  • Pedro Isaías
    • 2
  1. 1.ISEGTechnical University of LisbonLisbonPortugal
  2. 2.Universidade Aberta and ADVANCE Research Center - ISEGTechnical University of LisbonLisbonPortugal

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