Abstract
This paper presents a methodology to analyse unstructured end user feedback gathered from usability evaluations. Usability can mean the difference between success or failure of a product. There exist a significant number of methodologies for measuring usability. However just a very few general, structured approaches for analysing unstructured usability evaluation data gathered in interviews is published. This paper regards on the deficit and presents the methodology SumSARSEP. After the preparation phase with the clustering of the user requirements, generation of hypotheses, definition of user-oriented scenarios and designing of the interviews the analysis phase follows. The seven steps provide a result about the fulfillment of the user requirements and additionally a prioritisation list to implement the findings drawn from the end user feedback.
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Friberg, T., Schäfer, C., Koch, R. (2012). Methodology for Analysing Unstructured Usability Evaluation Data. In: Aschenbruck, N., Martini, P., Meier, M., Tölle, J. (eds) Future Security. Future Security 2012. Communications in Computer and Information Science, vol 318. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33161-9_37
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DOI: https://doi.org/10.1007/978-3-642-33161-9_37
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