Abstract
The thorough analysis of a business process typically sparks various ideas and directions for redesign. The problem is, however, that redesign is often not approached in a systematic way, but rather considered as a purely creative activity. The critical point with creative techniques is that parts of the spectrum of potential redesign options could be missed. As an alternative, suitable methods can be utilized to yield more and, hopefully, better redesign options.
This chapter deals with rethinking and re-organizing business processes with the specific purpose of making them perform better. We clarify the motivation and the trade-offs of redesign. Then, we present two methods for systematically redesigning processes. First, we introduce Heuristic Process Redesign as a method that builds upon an extensive set of redesign options. The method is illustrated by the help of a case of a health care institute. Second, we present Product-based Design. This method derives a process design based on the composition of a product.
We know what we are, but not what we may be.
William Shakespeare (1564–1616)
This is a preview of subscription content, log in via an institution.
References
T.H. Davenport, Process Innovation: Reengineering Work Through Information Technology (Harvard Business School Press, Boston, 1993)
M. Hammer, Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives (HarperBusiness, New York, 1997)
M. Hammer, J. Champy, Reengineering the Corporation: A Manifesto for Business Revolution (HarperCollins, New York, 1993)
P. Hanafizadeh, M. Moosakhani, J. Bakhshi, Selecting the best strategic practices for business process redesign. Bus. Process. Manag. J. 15(4), 609–627 (2009)
R. Hull, Artifact-centric business process models: brief survey of research results and challenges, in On the Move to Meaningful Internet Systems: OTM 2008 (2008), pp. 1152–1163
W.J. Kettinger, J.T.C. Teng, S. Guha, Business process change: a study of methodologies, techniques, and tools. Manag. Inf. Syst. Q. 21, 55–80 (1997)
S. Limam Mansar, H.A. Reijers, F. Ounnar, Development of a decision-making strategy to improve the efficiency of bpr. Expert Syst. Appl. 36(2), 3248–3262 (2009)
R.L. Manganelli, M.M. Klein, The Reengineering Handbook: A Step-by-Step Guide to Business Transformation (Amacom, New York, 1994)
S.L. Mansar, H.A. Reijers, Best practices in business process redesign: validation of a redesign framework. Comput. Ind. 56(5), 457–471 (2005)
S.L. Mansar, H.A. Reijers, Best practices in business process redesign: use and impact. Bus. Process. Manag. J. 13(2), 193–213 (2007)
D. Müller, M. Reichert, J. Herbst, A new paradigm for the enactment and dynamic adaptation of data-driven process structures, in Advanced Information Systems Engineering (Springer, Berlin, 2008), pp. 48–63
M. Netjes, R.S. Mans, H.A. Reijers, W.M.P. Aalst, R.J.B. Vanwersch, Bpr best practices for the healthcare domain, in Business Process Management Workshops (Springer, Berlin, 2010), pp. 605–616
P. O’Neill, A.S. Sohal, Business process reengineering a review of recent literature. Technovation 19(9), 571–581 (1999)
H.A. Reijers, Product-based design of business processes applied within the financial services. J. Res. Pract. Inf. Technol. 34(2), 110–122 (2002)
H.A. Reijers, Design and Control of Workflow Processes: Business Process Management for the Service Industry (Springer, Berlin, 2003)
H.A. Reijers, S. Liman Mansar, Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics. Omega 33(4), 283–306 (2005)
A. Sharp, P. McDermott, Workflow Modeling: Tools for Process Improvement and Application Development, 2nd edn. (Artech House, Norwood, 2008)
I. Vanderfeesten, H.A. Reijers, W.M.P. van der Aalst, Product-based workflow support. Inf. Sci. 36(2), 517–535 (2011)
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A. (2013). Process Redesign. In: Fundamentals of Business Process Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33143-5_8
Download citation
DOI: https://doi.org/10.1007/978-3-642-33143-5_8
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-33142-8
Online ISBN: 978-3-642-33143-5
eBook Packages: Computer ScienceComputer Science (R0)